Schedule: Full time
Shift: 24 Hours (United States of America)
Address: 601 E ROLLINS ST
City: ORLANDO
State: Florida
Postal Code: 32803
Job Description: - SHIFT: 8-hours/5-day per week or 10-hours/4-days per week
- THIS IS A HYBRID BETWEEN OUR MAITLAND OFFICE AND VARIOS HOSPITALS IN CENTRAL FLORIDA
- Provide field-based training, coaching, and competency validation for Donation Operations staff to support consistent, high-quality donation practices.
- Coach staff in conducting relationship-based donation discussions that present organ and tissue donation as a compassionate and meaningful option at end of life.
- Reinforce performance excellence in readiness assessment, timing, word choice, emotional attunement, and professional presence during donation conversations.
- Develop and deliver training programs aligned with CMS Conditions for Coverage, OPTN policies, OPO requirements, internal standards, and evidence-based practices.
- Observe field performance and provide real-time coaching and feedback to improve ethical authorization practices and organizational performance outcomes.
- Validate staff competencies and support ongoing development to ensure reliable, compassionate, and effective donation discussions across the service area.
- Partner with Donation Operations and OurLegacy leadership, Quality, Clinical Operations, and Regulatory Compliance to identify training needs, performance trends, and improvement opportunities.
- Translate organizational standards, regulatory expectations, and quality requirements into practical field behaviors and consistent operational performance.
- Support continuous improvement efforts by using performance observations, coaching outcomes, and competency findings to strengthen donation service practices.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities: - Advanced communication, presentation, and coalition-building skills [Required]
- High emotional intelligence, sound judgment, and the ability to perform effectively in emotionally charged situations [Required]
- Demonstrated ability to teach, mentor, influence and coach adults using a variety of instructional methods [Required]
- Strong understanding of family-centered care, grief and bereavement principles, and crisis communication. [Required]
- Working knowledge of organ and tissue donation authorization processes and applicable regulations/standards (e.g., CMS Conditions for Coverage, OPTN policies, and accrediting body expectations as applicable to tissue donation). [Required]
- Ability to objectively assess performance, analyze qualitative and quantitative data, and translate findings into targeted training and performance improvement actions. [Required]
- Public speaking experience [Required]
- Teaching / Precepting experience [Required]
- Decision making aptitude and problem-solving skills [Required]
- Ability to travel within a 10-county service area [Required]
- Must have dependable transportation [Required]
Educataion: - Bachelor's degree [Required]
- Master's degree [Preferred]
Field of Study: - in Nursing, Social Work, Psychology, Health Education, Public Health, Healthcare Administration, or a closely related healthcare or human services field.
- in Nursing, Social Work, Psychology, Health Education, Public Health, Healthcare Administration, or a closely related healthcare or human services field.
Work Experience: - 5+ years of experience in organ donation operations, hospital development, or partnership management [Required]
- 5+ years of experience obtaining donor authorization for an Organ Procurement Organization. [Preferred]
Additional Information: Licenses and Certifications: - Certified Procurement Transplant Coordinator (CPTC) OR Certified Tissue Banking Specialist (CTBS) [Preferred]
- Certified Professional in Healthcare Quality (CPHQ) [Preferred]
- Six Sigma Black Belt Certification (CSSBB) [Preferred] OR Six Sigma Green Belt Certification (CSSGB) [Preferred]
- Certified Professional in Learning and Performance (CPLP) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2
Pay Range:$59,652.52 - $110,956.61
