Tesla, Inc

Field Technical Specialist

Tesla, Inc$64K — $114K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 Mastery Certifications at Tesla required
  • Automotive Service Technician background is essential
  • Experience in diagnosing complex hardware and software systems
  • Ability to solve unique software and hardware problems
  • Experience with Linux and familiarity with Python, C/C++ or similar scripting languages
  • Strong workload management and self-management skills

Responsibilities

  • Provide high-level technical field support to technicians
  • Collaborate to eliminate technical causes of vehicle aging
  • Conduct training on latest diagnosis and product changes
  • Resolve technical escalations from service technicians
  • Create and improve technical articles and service references
  • Identify improved service methodologies with Engineering
  • Work with engineers to automate diagnostic protocols

Benefits

  • Aetna PPO and HSA plans with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental and vision plans with $0 paycheck contribution
  • Company paid HSA contributions for medical plan
  • Healthcare and Dependent Care Flexible Spending Accounts
  • 401(k) plan with employer match and stock options
  • Company paid life and disability insurance
  • Employee Assistance Program and sick/vacation time
  • Back-up childcare and parenting support resources
  • Voluntary benefits like critical illness and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Employee discounts and perks program
Full Job Description
The Tesla Field Technical Specialist position requires someone who is flexible, proactive, highly organized, and hard working. Individuals should have a passion for and understanding of electric vehicles and Tesla's mission. Must have outstanding technical, communication, presentation, and organizational skills, while demonstrating a positive and professional approach.

Responsibilities
  • Provides high level technical field support to technicians, and product support personnel who are diagnosing, troubleshooting, and repairing Tesla vehicles
  • Directly collaborate with the field to reduce and eliminate systemic technical causes of vehicles aging in service
  • Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information
  • Responds to situations where service technicians or product support has failed to isolate or fix an issue. Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers
  • Create, edit, and improve technical articles and other service reference systems at Tesla and can generate field reports of a technical or operational nature. Reports design, reliability, critical issues and maintenance problems or bugs to design engineering/software engineering. Identify the right stake holders and recognize trends and patterns in field failures, and provide potential solutions
  • Identify potential improved service methodologies and collaborate directly with Engineering and the field to implement these improvements, including networking with key stakeholders to ensure timely resolution of technical issues. The goal is to improve service methods to a level that eliminates the need for the field to escalate technical issues.
  • Work directly with the appropriate systems engineers to help create automated diagnostic routines, automate troubleshooting, and resolve technical issues. Potentially spend 50-60% of the time on site or traveling in the region, with occasional travel outside the region will also occur


Requirements
  • Completing 5 Mastery Certifications at Tesla is required
  • Automotive Service Technician background required
  • Experience in diagnosing hardware and software systems. Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, is extremely beneficial. Understanding and application of electronics and electrical theory required
  • Ability to solve unique software and hardware problems which may not have been encountered before
  • Experience using Linux based operating systems is highly required. Additionally, experience with Python, C/C++ or an equivalent scripting language are a distinct advantage
  • Ability to establish priorities and manage workload effectively and efficiently. This is a professional level position that requires a high level of self-management ability


Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    • Expected Compensation

      $64,600 - $114,000/annual salary + cash and stock awards + benefits

      Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.


About Tesla, Inc

Tesla Motors specializes in developing a full range of electric vehicles. Tesla Motors was started by a group of Silicon Valley entrepreneurs and strives to create a revolution and accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. Tesla vehicles are EVs (electric vehicles), which are transforming the way people drive and move. Tesla has gone public as of June 29, 2010, and has a market cap of $34.32 billion. Tesla Motors’ goal is to increase the number and variety of EVs through three strategies. The first is to sell its own branded vehicle through its showrooms. The second is to sell premium, high-quality, patented electric components to other automakers. Lastly, it serves as a “catalyst and positive example to other automakers.” There has already been a movement in the EV market with the push of the GM Volt, rumored to have been inspired by the Tesla Roadster.

Tesla, Inc Careers

Join the trailblazing team at Tesla, Inc, a leader in sustainable energy and electric vehicles, and be part of a company that’s driving the future of innovation. At Tesla, we offer more than just job opportunities; we provide a platform for growth, leadership, and significant impact in the industry. Work You’ll Do Embark on a career with Tesla, Inc and contribute to our mission of accelerating the world's transition to sustainable energy. Engage in work that matters, with projects that integrate renewable energy solutions across the globe. Tesla is not just a car company; we are an energy innovation company. With roles ranging from engineering to marketing, our team is composed of talented professionals who lead the way in technology, design, and sustainability. Join our diverse team and thrive in a culture that celebrates fresh ideas, problem-solving, and a commitment to diversity training that ensures all voices are heard and valued. Innovative Work At Tesla, Inc, innovation is at the core of everything we do. From the development of cutting-edge battery technology to the creation of solar panels and sustainable energy solutions, our team is redefining what is possible. As part of our team, you’ll have the opportunity to work on challenging projects that push the boundaries of technology and make a lasting impact on the environment and industry. Career Development Tesla is committed to the professional growth of its employees. Explore a range of career paths within the company and benefit from leadership training, professional development workshops, and networking opportunities that propel your career forward. Our commitment to innovation and leadership in the industry makes Tesla an ideal place for those looking to grow their skills and advance their careers. Whether you’re seeking an internship, full-time position, or leadership role, Tesla offers a path to personal and professional growth. Join Our Team Search for open positions that match your skills and interests. At Tesla, we value passionate, curious, and innovative team players who are ready to drive change. SEARCH TESLA JOBS Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Tesla, Inc. Tesla, Inc is not just a place to work—it’s a place to innovate, lead, and contribute to one of the most important missions of our time. Join us, and help shape the future of energy and transportation.
Learn more about Tesla, Inc
Size
70,757 employees
Market Cap
$350.6 billion
Industry
Net Income
$690 million
Founded
2003
5 Year Trend
+50.4%
Revenue
$31.5 billion
NASDAQ

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