Motorola Solutions

Field System Manager

Motorola Solutions • $80K — $85K *
US-AnywhereRemote in California, US
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT System Administration or similar roles.
  • Specialized knowledge of Motorola ASTRO 25 systems required.
  • Strong understanding of Motorola Solutions P25 Trunking Network Systems.
  • Proficiency in MS applications and Google Workspace essential.
  • Ability to obtain CompTIA Security+ certification within 6 months.

Responsibilities

  • Provide primary support for LMR Zone Core equipment and associated systems.
  • Manage planned system maintenance and necessary patching activities.
  • Ensure backups between critical servers and BAR servers are executable.
  • Deliver first-level troubleshooting and manage case documentation.
  • Maintain and repair various radio and communication systems as necessary.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Overview:

This role is for an Onsite System Manager position located at Marine Corps Air Ground Combat Center Twentynine Palms , responsible for the maintenance, and technical support for a large-scale LMR (Land Mobile Radio) system. The ideal candidate will have experience in both IT System Administration as well as specialized knowledge of Motorola ASTRO 25 systems.

The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimal travel (under 10%) but occasional required support during off-hours for critical events.

System Operations and Maintenance:
  • Serve as the primary support for LMR Zone Core equipment, including servers, network switches, routers, workstations, and storage devices.
  • Manage and execute planned system maintenance and patching activities, including coordinating necessary reboots.
  • Ensure the successful transmission and receipt of backups between critical servers and Backup and Recovery (BAR) servers.


Technical Expertise and Troubleshooting:
  • Provide daily (business days) first-level troubleshooting and case management: tracking, reviewing daily reports, following up, and documenting cases thoroughly for sustainment reporting.
  • Offer specialized technical assistance across all aspects of the Motorola ASTRO 25 LMR system, including:
    • ASTRO 25 and Project 25 technology, Advanced Encryption Standard (AES) encryption.
    • Capacity management, Over-The-Air-Rekeying (OTAR) operations.
    • Dispatch console systems and Project 25 subscriber radios.
    • System fleet-mapping, historical/system/patching reports, and applicable database operations.
  • Maintain, program, optimize, troubleshoot, and repair radio repeaters and dispatch/communications consoles for both trunked and conventional LMR systems.


System Integration and Documentation:
  • Assist with and track system integrations and modifications originating from the Master Site.
  • Support remote site work (e.g., discoveries, core updates), including validating efforts, clearing alarms, and ensuring full functionality testing by remote field teams.
  • Identify, validate, and track all hardware changes related to cases, ensuring detailed case notes include Motorola and third-party model/part numbers, serial numbers, and IUID numbers.
  • Provide administrative reports in support of recurring/non-recurring contracts and furnish one-time reports as requested by management, the Program Manager, Quality Manager, or Configuration Manager.
  • Execute any other tasks or responsibilities assigned by the Field Service Manager or Program Manager.


Experience and Technical Knowledge:
  • Deep understanding of Motorola Solutions P25 Trunking Network Systems.
  • Solid working knowledge of Motorola radio systems and their application.
  • Solid working knowledge of Radio Frequency (RF) theory.
  • Excellent knowledge and demonstrated proficiency in using hardware and software tools for both RF and Networking equipment.


Certifications and Education:
  • The ability to successfully obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
  • Proficiency in using MS applications, Google Workspace, and relevant software tools.


Professional Competencies:
  • Excellent communication skills (both oral and written English) for documentation and customer interaction.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Ability to solve customer problems quickly, particularly during stressful situations.
  • Strong self-management skills; self-motivated and capable of performing with indirect supervision.
  • High sense of urgency, strong work ethic, results-oriented approach, sound judgment, and effective problem-solving abilities.
  • Must be able to exercise flexibility as situations warrant.
  • Expertise in communication systems, including the ability to interface directly with customer technical representatives and provide (or coordinate) necessary technical support.


Citizenship & Security Clearance Requirements:
  • U.S. citizenship is mandatory.
  • Candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available).
  • The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtain the CompTIA Security+ certification or equivalent within the first 6 months of employment.
  • Required background clearance(s) as mandated by government customer(s) must be obtained.
  • A valid driver's license without traffic violations is required.


#LI-AB1

Target Base Salary Range: $80,000 - $85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • High school diploma.
  • 4+ years experience as an Systems Technician, Field Technician, Network Engineer or System Manager or similar technical experience.
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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