Field Support TechnicianDepartment: MFIPS
Employment Type: Full Time
Location: Fort Hood, TX
Compensation: $76,800 - $120,500 / year
Duties and Responsibilities: A Field Support Technician at ACI will perform tactical radio field support and be independently responsible for troubleshooting, installation, and maintenance of C5ISR equipment. Responsibilities include but are not limited to:
- Provide communications engineering expertise to PEO C3T in pursuit of technical and policy solutions to tactical enterprise and local area C4ISR challenges facing the Army's current and future forces.
- Provide analysis and assessments and test evaluation of potential high payoff communications capabilities in support of the PEO C3T global war-fighter C4ISR support plan.
- Support the Government by performing trade-off studies for system level design and material acquisition of tactical communication systems implement and test such methodologies and devices.
- Monitor and respond to complex technical control facility hardware and software problems.
- Interface with vendor support service groups to ensure proper escalation during outages or periods of degradation system performance.
- Provide quality assurance review and evaluation of new and existing software products.
A Field Support Technician who fits our team is:- Dynamic: contributes energy and enthusiasm to our daily tasks, to the team's interactions, and to the Company's mission.
- Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks "Why?" as often as necessary to get to the root of the matter.
- Mature: respects others' opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company's leaders.
- Forthright: speaks with conviction; argues based on understanding, respectfully.
- Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond "stick-fetching" to connect the unconnected.
- Timely: shows up, ready to think, prepared to get on with the day's assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
- Honest: knows what's right, what's legal, what's appropriate; conducts himself/herself accordingly.
Required Qualifications- Must be a U.S. citizen.
- Due to the sensitive nature of the work being performed, a candidate must possess or have the ability to possess a Department of War (DOW) Secret clearance.
- Bachelor's degree in a related field (Computer Science, information Systems, Engineering, Business or related scientific or technical discipline). Four (4) additional years of direct relevant technical experience may be substituted for education.
- A minimum of five (5) years related experience.
- Capability to distinguish between hardware and software problems in multi-vendor systems.
- Up to 50 percent travel depending on the workload.
- Ability to travel to austere locations and maneuver in and around military vehicles of all types.
Augustine Consulting, Inc. offers a robust benefits package which includes:- Competitive salary
- Comprehensive Medical, Dental, and Vision plans
- Group Life and Voluntary Life Insurance plans
- Retirement Savings Plan
- Paid Time Off
- Paid Parental Leave
- Tuition and Professional Development Reimbursement Program
