Location: Boston, MA, United States
Job ID: 90217 Join us as aField Superintendent - ServiceYour main responsibilitiesAs a
Field Superintendent of Existing Installations (EI), you will oversee the servicing, maintenance, and repair of assigned units to meet customer and company standards for quality, safety, and cost management. You will support area objectives through effective project oversight and employee management.
Operations Management- Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards and contract requirements.
- Coordinate routes, scheduling, parts ordering, and payroll verification while maintaining profitability.
- Partner with Area and Territory Operations Managers in implementing company and industry best practices to achieve service financial and delivery metrics.
Quality & Safety- Perform regular site inspections to deliver exceptional service, maintenance, warranty, and repair offerings.
- Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
Employee Development, Planning & Logistics- Educate technicians on processes, tools, and standards through training and performance programs, continuously improving service delivery.
- Manage logistics and implement preventive maintenance strategies, including scheduling quarterly customer site visits.
Collaboration- Collaborate with the local sales team to estimate service orders and maintain relationships with local IUEC business agents, communicating effectively to resolve disputes.
- Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
Problem Solving- Act as a liaison between internal stakeholders and customers to investigate, resolve, and address operational challenges that may arise.
What You Will Learn- Enhance your knowledge of Schindler's products and industry standards through onboarding training focused on service and maintenance.
- Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes through regular interactions and shared problem-solving.
- Gain expertise in supervising customer accounts while navigating industry regulations.
- Strengthen your business acumen by mastering P&L financial management and leveraging Power BI dashboards to make informed, data-driven decisions.
- Acquire in-depth knowledge of elevator and escalator systems by shadowing experienced technicians.
What you bring- 5+ years of technical leadership experience or elevator industry experience preferred.
- Bachelor's degree or equivalent relevant work experience in the elevator industry or related field.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to manage sensitive employee relations issues.
- Proven leadership skills.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills.
- Adaptability in a fast-paced environment.
- Flexibility to be on call as needed.
Knowledge, Skills & Abilities- Strong problem-solving skills with the ability to analyze situations, identify solutions, and drive resolution.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Ability to effectively manage sensitive employee relations matters with professionalism and discretion.
- Proven leadership capabilities with experience motivating, coaching, and developing teams.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Adaptable and effective in a dynamic, fast-paced environment.
- Willingness to provide after-hours support and be on call as business needs require.
Base Salary $113,400 - $141,700
The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.
What's in it for you?- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
