About the roleRoles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.
What you'll be doing- Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
- Manage and implement projects relevant to the specialist area.
- Manage, develop, and coach a team of staff and implement performance management solutions where required.
- Develops and motivate the team to help ensure the delivery of function and business targets.
- Assess situations, issues, and opportunities and escalate when appropriate.
- Acting as a point of escalation on complex issues and providing appropriate support to other team members
- Maintain confidentiality in all business-related matters.
- Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
- Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
- Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
- Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
What you have- Experience managing a P&L.
- Experience managing SLAs, KPIs, and performance metrics.
- Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
- Experience in dealing with and influencing multi-tier management.
- You must be authorized to work in the United States.
Bonus Points- Advanced academic background, preferably to good degree level or equivalent.
- Proven track record of work experience in a challenging commercial environment.
- ServiceNow experience.
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
