What you will doThe Fire Service Manager will drive customer satisfaction, supervising a team of technicians, and administrators to support the district's service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm and Security systems.
How you will do itRevenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed company goals and objectives as well as improving market potential in all business segments to include new service sales, revenue, and profitability.
Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, personnel, capital, and inventory.
Customer Service Responsibility- Responsible for departmental employees' effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service.
Productivity Improvement - Responsible for training service personnel, building a team with the abilities and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.
Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department's ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians' abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
Safety Compliance - Ensures that all employees align with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company's EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.
Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures
What we look forRequired- Bachelor degree preferably in a business or engineering subject area or equivalent experience.
- Minimum of 5-10 years' experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role.
Preferred- Strong, positive leadership skills. Committed.
- Strong understanding of P&L components and relationships
- Proficient with MS Office as well as online systems. Knowledge of Oracle a plus.
- Proven management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with Must be able to pass a pre-employment background screening and drug test.
- Possess a valid driver's license and driving record that meets company requirements.
HIRING SALARY RANGE: $88,000-130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
