Location: Boston, MA, United States
Job ID: 90216 Sr Field Superintendent - ServiceYour main responsibilitiesThe
Sr. Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units to ensure conformance with customer and Company requirements related to quality improvement, safety, cost improvement, and customer satisfaction in support of Area objectives. This position is also responsible for employee selection, training, and safety for all assigned projects.
Essential Functions- Ensure maintenance meets Area and Company quality standards and fulfills all contract requirements.
- Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under his/her supervision.
- Implement EEO/AA requirements consistent with Area, State, and Federal regulations.
- Support the sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate.
- Manage an ongoing program of project audits to ensure conformance with quality, completeness, performance, and safety standards.
- Develop and implement manpower selection, training, and performance appraisal programs essential to achieving productivity and quality improvement objectives.
- Implement route management strategies to ensure the consistent application of preventive maintenance procedures while maintaining appropriate manpower levels.
- Foster a spirit of teamwork and dedication to quality improvement among all employees.
- Evaluate and initiate requests for tooling where such tools would support productivity improvements.
- Maintain and manage proactive relationships with local IUEC business agents.
- Advise Area Management of competitor activity related to pricing, performance, and manpower.
Key Areas of FocusOperations Management- Ensure maintenance operations meet Company standards for quality, safety, customer satisfaction, and profitability.
- Oversee project execution and workforce utilization to support Area objectives.
- Manage preventive maintenance programs and route strategies to maximize efficiency and service quality.
Employee Leadership & Development- Lead employee selection, training, coaching, and performance management activities.
- Drive productivity and quality improvement initiatives through ongoing employee development.
- Promote teamwork, accountability, and a customer-focused culture.
Customer & Sales Support- Partner with Sales teams to estimate, schedule, and execute service orders.
- Support customer retention through issue resolution and proactive relationship management.
- Assist in investigating and resolving customer concerns to ensure a high level of satisfaction.
Quality & Safety- Implement programs that support quality improvement, performance reliability, and passenger safety.
- Conduct project audits and inspections to ensure compliance with Company standards and contractual obligations.
Labor Relations & Industry Awareness- Maintain positive working relationships with local IUEC business agents.
- Monitor competitive activity and provide feedback to Area Management regarding market conditions, pricing, manpower, and service performance.
What you bring- Minimum high school diploma required.
- Minimum of 3 years of elevator supervisory experience
Work Experience- Working knowledge of elevators and escalators with the ability to manage and direct field personnel to meet Area goals.
- Strong verbal and written communication skills, along with proven leadership abilities.
- Ability to interpret customer concerns and mobilize the appropriate internal resources to ensure customer satisfaction while minimizing costs and disruptions to operations and Human Resources.
- Demonstrated ability to make sound judgments related to employee motivation, training, and work assignments while maintaining efficient manpower levels and meeting or exceeding customer requirements.
- Ability to teach hourly employees the Company's methods related to quality, productivity, and safety.
- Skilled in influencing and guiding field employees to follow practices and procedures that foster teamwork and improve quality and productivity.
- Ability to communicate and effectively work with business agents, inspectors, and other external stakeholders to resolve disputes.
- Capable of demonstrating value to customers while ensuring they receive fair and effective service for their investment.
Key CompetenciesLeadership & Employee Development- Proven leadership skills with experience managing, motivating, training, and developing field personnel.
- Ability to evaluate employee performance, assign work effectively, and support continuous improvement initiatives.
Customer Focus- Strong ability to interpret customer concerns and coordinate solutions that balance customer satisfaction, operational efficiency, and cost management.
- Skilled in building relationships and demonstrating value to customers while maintaining high service standards.
Communication & Influence- Excellent verbal and written communication skills.
- Ability to influence field personnel, business agents, inspectors, and customers to drive positive outcomes and resolve issues effectively.
Operations Management- Strong understanding of elevator and escalator operations, maintenance, and repair activities.
- Ability to effectively manage manpower, workload distribution, productivity, quality, and safety objectives.
Problem Solving & Decision Making- Demonstrated ability to make sound business and personnel decisions in a fast-paced operational environment.
- Skilled at resolving disputes, addressing operational challenges, and identifying effective solutions while minimizing business disruption.
Base Salary $127,100 - $158,800
The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.
What's in it for you?- Fully vested 401k match, up to 7% of total eligible compensation.
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
