Your future role at a glanceLocation: Remote
Department: Market Technology Field Service
Schedule: Full-Time, Day
Salary: $79,511.52.00 - $110,834.59.00 per year
#LI-Remote
How you'll make an impact in this role- End-to-End Lifecycle Operations: Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle-from intake, procurement, and deployment to decommissioning-ensuring precise hardware asset management (HAM) record accuracy across multi-site markets.
- Technical Vendor & Escalation Management: Coordinate OEM cart vendors and HCL Field Services to drive resolution on complex hardware failures, technical escalations, and SLA performance across assigned healthcare regions.
- Financial & Repair Optimization: Conduct data-driven repair-versus-replacement analysis, evaluate OEM warranty claims, authorize repair quotes, and manage parts logistics to minimize mean time to repair (MTTR) and optimize lifecycle ROI.
- ITSM & Workflow Orchestration: Track and manage high-volume hardware incident/request queues, routing service tickets through resolution while insulating clinical and nursing leadership from operational coordination friction.
- Operational Analytics & Continuous Improvement: Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data to optimize operational reporting and refine national field-service support workflows.
What minimum requirements you'll needEducation:
• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
What additional preferences we're seeking- Advanced proficiency in data-driven asset management, including tracking warranty lifecycle metrics, parts inventory forecasting, and cost-benefit analysis for enterprise hardware fleets.
- Proven track record of operating within strict healthcare data privacy and regulatory compliance environments, maintaining seamless continuity for mission-critical clinical workstations.
- Demonstrated hands-on experience orchestrating cross-functional logistics with procurement, finance, and enterprise supply chain teams to streamline hardware acquisition and vendor SLA enforcement.
Responsibilities- End-to-End Lifecycle Operations: Manage enterprise Workstation-on-Wheels (WOW) fleet lifecycle-from intake, procurement, and deployment to decommissioning-ensuring precise hardware asset management (HAM) record accuracy across multi-site markets.
- Technical Vendor & Escalation Management: Coordinate OEM cart vendors and HCL Field Services to drive resolution on complex hardware failures, technical escalations, and SLA performance across assigned healthcare regions.
- Financial & Repair Optimization: Conduct data-driven repair-versus-replacement analysis, evaluate OEM warranty claims, authorize repair quotes, and manage parts logistics to minimize mean time to repair (MTTR) and optimize lifecycle ROI.
- ITSM & Workflow Orchestration: Track and manage high-volume hardware incident/request queues, routing service tickets through resolution while insulating clinical and nursing leadership from operational coordination friction.
- Operational Analytics & Continuous Improvement: Analyze failure trends, recurring hardware defects, vendor KPIs, and repair expenditure data to optimize operational reporting and refine national field-service support workflows.
QualificationsEducation:
• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
