Cognizant

Field Services Engineer

Cognizant$75K — $90K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in IT support roles
  • Strong understanding of Microsoft 365 applications
  • Experience with hardware troubleshooting and repair
  • Familiarity with VPN, Wi-Fi, and MFA technologies
  • Ability to manage incidents and service requests efficiently
  • Experience in endpoint lifecycle management

Responsibilities

  • Provide onsite and remote technical support for users
  • Diagnose and resolve hardware and software issues
  • Manage incident and service request tickets
  • Perform ticket documentation and user communication
  • Coordinate physical IT support and asset management
  • Assist with hardware setups and office relocations
  • Conduct imaging, deployment, and decommissioning of devices

Benefits

  • Opportunity for onsite and remote work flexibility
  • Exposure to a diverse range of IT challenges
  • Collaborative team environment
  • Potential for career growth within a large organization
  • Access to continued education and training programs
Full Job Description
Role:Field Support Engineer

Location: Vancouver,BC

1. End User Support
• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.

2. Incident & Service Request Management
• Respond to incidents and service requests within agreed SLA timelines.
• Perform ticket triage, diagnosis, troubleshooting, and resolution.
• Escalate unresolved issues to specialized support teams with complete troubleshooting details.
• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.

3. Field Services & Deskside Support
• Provide onsite support for office locations requiring physical intervention.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
• Act as a customer-facing point of contact for onsite technical issues.

4. Endpoint Lifecycle Management
• Perform device imaging, deployment, refresh, and decommissioning.
• Install, configure, and upgrade operating systems and applications.
• Maintain asset inventory and CMDB accuracy.
• Support laptop provisioning and deployment activities.

Compensation: We are offering between $75,000 - $90,000. Applications will be accepted until Oct 2, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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