Agfa Radiology Solutions is looking for a Technical Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office. Location: - Greenville SC (on site) What You'll Do - Provide knowledge transfer and training with regard the product line. - Manage and maintain Greenville training centre equipment. - Provide escalated support for AGFA's DR product line to team members and field resources. - Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team. - Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams. - Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required. - Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status. - Must be eligible to travel (1 week per month if necessary) - Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues. - Participate in on site visits at customer sites to provide escalated support when necessary. Who You Are: - Degree or diploma or experience in a technological field or an equivalent combination of education and experience. - Ten + years' work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training. - Experience delivering X-ray DR Product Training a plus. - Strong technical experience and the ability to work with teams in a virtual environment. - Knowledge of networking and operating systems associated with X-ray and DR products. - Excellent communication and customer service skills. - Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation. - Analytic and solution driven. - Eligible to travel when necessary. What we offer now and in the future: - Dynamic global organization with a history of innovation and strong product portfolio. - Challenging environment combined with a supportive management structure. - Career development and growth. - Competitive salary and benefit package. - Friendly work environment surrounded by dedicated and professional colleagues.