Cummins

Field Service Supervisor

Cummins$75K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience required
  • Intermediate level technical experience including team leadership is necessary
  • Strong commitment to safety and a safety-first culture
  • Availability 24/7/365 for customer support as needed
  • Demonstrated reliability and professionalism with excellent attendance records

Responsibilities

  • Maximize technician productivity by optimizing schedules and clarifying repair plans
  • Elevate team capability through coaching and structured performance reviews
  • Accelerate issue resolution through effective technical support and escalation
  • Manage materials and workflows to ensure safe and compliant operations
  • Drive continuous improvement by tracking and implementing changes to branch KPIs
  • Build strong customer relationships through clear, professional communication
  • Use electronic service tools to support diagnostics and repair processes

Benefits

  • Supportive work environment focused on teamwork and collaboration
  • Commitment to employee safety and well-being
  • Growth opportunities through coaching and skill development
  • Proactive engagement in customer satisfaction ensuring professional relationships
  • Structured performance reviews that enhance career development
Full Job Description
Job Description

We are looking for a talented Field Service Supervisor to join our team specializing in Service in Houston, TX.

In this role, you will make an impact in the following ways:
  • Maximize technician productivity and quality by optimizing schedules, clarifying repair plans aligned to quotes, and removing day-to-day blockers.
  • Elevate team capability through coaching, real-time feedback, and structured performance reviews that drive skill growth and accountability.
  • Accelerate issue resolution by providing first-level technical support and escalating effectively to ensure rapid, accurate fixes.
  • Run safe, efficient operations by managing materials, tooling, and workflows with a strong focus on safety, compliance, and 5S discipline.
  • Improve quote accuracy and transparency by reviewing estimates, setting clear expectations, and proactively communicating status or plan changes to customers.
  • Shorten repair cycle time by monitoring open jobs, addressing bottlenecks early, and ensuring completion within quoted timelines.
  • Drive continuous improvement and branch KPIs by reviewing processes, implementing changes, and tracking metrics (throughput, rework, first-time fix).
  • Protect and grow customer relationships by resolving warranty concerns promptly and maintaining high satisfaction through consistent, professional communication.


Responsibilities

To be successful in this role you will need the following:
  • Apply financial acumen to read budgets, KPIs, margins, and ROI/TCO-and make data-driven trade-offs.
  • Communicate clearly in multiple modes (live, written, visual), tailoring the message to techs, customers, and leaders.
  • Build trusted customer relationships; translate needs into timely, customer-centric solutions.
  • Direct work by setting clear goals, delegating effectively, and removing blockers to maintain flow.
  • Ensure accountability with transparent metrics, ownership, and follow-through on commitments.
  • Manage conflict early and constructively; focus on facts, outcomes, and collaborative solutions.
  • Execute diagnostics: translate complaints into a plan, follow workflows/tools, isolate failed components, validate repair, and document results.
  • Use electronic service tools proficiently: select the right hardware/software, interpret outputs, and determine next repair steps.
  • Document service accurately: verify customer/equipment data, capture required fields, and log work in the service system.
  • Escalate technically with discipline: capture all steps/data, use knowledge bases, and balance speed with thorough investigation.
  • Navigate warranty correctly: confirm root cause/progressive damage, apply policy, identify covered items, and file compliant claims.
  • Plan resources and time effectively to meet commitments while adapting to changing priorities and customer demand.


Education, Licenses, Certifications:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.


Qualifications

Additional Information:
  • Demonstrates a strong commitment to safety and promotes a safety-first culture.
  • Available 24/7/365 to support internal and external customers as business needs require.
  • Exhibits a strong work ethic with a high level of reliability and professionalism.
  • Maintains excellent time and attendance, ensuring consistent operational support.
  • Works effectively as a team member, contributing positively to team goals and collaboration.


Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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