Field Service Operations Manager

Sandvik • $90K — $110K *
Sudbury, ON P3A 1A1In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business Management, or related field; or equivalent experience.
  • 5+ years in maintenance management or field service operations, ideally in mining or heavy equipment.
  • Proven success in leading teams across multiple sites.
  • Hands-on experience in warranty processes, troubleshooting, and customer training.
  • Strong leadership capabilities with a focus on coaching and team development.
  • Skilled in conflict resolution and change management.
  • In-depth knowledge of mining equipment and related systems.

Responsibilities

  • Direct and organize daily field service operations, including equipment commissioning and service calls.
  • Coordinate customer training and provide technical support to ensure safe equipment operation.
  • Execute contracts while adhering to scope and commercial terms.
  • Ensure accurate maintenance logs and service documentation in CMMS.
  • Drive timely invoicing by validating documentation and compliance with finance procedures.
  • Build and mentor a high-performing team focused on quality service delivery.
  • Maintain regular communication with customers and stakeholders to proactively resolve issues.

Benefits

  • Opportunity to impact the business's performance.
  • Be part of an ambitious team in an industry-leading company.
  • Potential for personal growth and development.
  • Ongoing training and professional development.
  • Comprehensive compensation package including pension plan, health, dental, life, and disability benefits.
Full Job Description
Field Service Operations Manager

Location: Sudbury, ON

*Relocation assistance to Sudbury may be available for the successful candidate.

We are currently seeking a Field Service Operations Manager to join our team. The Field Service Operations Manager leads a dedicated team of Field Service Technicians, ensuring operational excellence, safety compliance, and alignment with strategic growth objectives. This role builds strong customer partnerships, drives continuous improvement, and develops a high-performing technical team to deliver exceptional service quality. This role reports directly to the National Services Manager and requires close collaboration with multi-divisional teams.

Are you a results-driven leader with a passion for developing teams and driving operational excellence? Do you have experience supporting customers in the mining industry? If so, we want to hear from you!

What you will be doing

Operational Leadership
  • Direct and organize daily field service operations, including equipment commissioning, scheduled and unscheduled service calls, and warranty case handling.
  • Coordinate customer training and technical support, ensuring safe, effective operation and maintenance of equipment.
  • Execute contracts with strict adherence to scope, deliverables and commercial terms.


Administration, Compliance & Financials
  • Ensure accurate maintenance logs and work order quality, including precise labour entry, parts usage, and service notes in the CMMS.
  • Drive timely invoicing by validating documentation completeness, approvals, and charge capture in accordance with finance procedures.


Team Leadership & Capability Development
  • Build, mentor, and retain a high-performing team of OEM expert and collaborative technicians who understand processes and deliver consistent quality.
  • Develop competency in bulletin management, warranty handling, and technical troubleshooting, embedding standard work, diagnostics guides, and first-time-fix practices.
  • Foster a culture of accountability, innovation, and continuous improvement, recognizing performance and coaching to close skills gaps.


Customer Engagement & Success
  • Maintain regular communication with customer supervision, management, and internal stakeholders to align priorities and resolve issues proactively.
  • Organize periodic reviews of maintenance KPIs with customers; interpret trends, agree improvement targets, and confirm actions and owners.
  • Develop and follow up on action plans that help customers maximize equipment efficiency, availability, and cost-per-ton or cost-per-hour performance.
  • Act as a trusted advisor-anticipate needs, recommend optimizations, and support long-term customer success and lifecycle outcomes.


Performance Management & Reporting
  • Provide regular reports to senior management covering KPIs, OKRs, and progress against SMART objectives (leading and lagging indicators, risks, mitigations, and wins).
  • Identify process optimization opportunities and lead productivity initiatives (standardization, takt alignment, waste reduction, and digital enablement).


Planning & Resource Readiness
  • Plan the necessary tools, test equipment, and spare parts per work procedures and job plans; assure logistics, safety permits, and access are in place.
  • Use knowledge and experience to resolve standard client problems efficiently, escalating non-standard issues with clear data and recommendations.


Technical Expertise
  • Demonstrate systems-level understanding of hydraulics, mechanics, electricity, automation, pneumatics, and materials, and how these interact in applications.
  • Stay current on industry developments, client operations, products, and technical best practices.


Other
  • Perform other duties as assigned, supporting special projects, audits, and cross-functional initiatives when required.


Environmental Health and Safety
  • We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!


What you will bring along
  • Bachelor's degree in Engineering, Business Management, or a related field, or a diploma/certificate in a relevant discipline (Mechanical, Electrical, or Industrial). Equivalent work experience may be considered in lieu of formal education.
  • Minimum 5 years of proven experience in maintenance management or field service operations, preferably within the mining or heavy equipment industry.
  • Demonstrated success leading teams and managing service operations across multiple sites.
  • Hands-on experience with warranty processes, technical troubleshooting, customer training, and continuous improvement initiatives.
  • Strong leadership and team management skills, with the ability to motivate, coach, and develop a diverse workforce.
  • Proven ability to foster a culture of accountability, innovation, and continuous improvement.
  • Skilled in conflict resolution, change management, and performance development.
  • In-depth knowledge of mining equipment, applications, systems, and their interactions, including hydraulics, mechanics, electrical systems, automation, and pneumatics.
  • Solid understanding of safety regulations, compliance requirements, and best practices within mining and heavy equipment environments.
  • Proficiency in troubleshooting, technical bulletin management, and warranty administration.
  • Experience with CMMS platforms (e.g., Maximo) and digital tools used for maintenance planning, reporting, and operational effectiveness.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to identify process improvement opportunities and drive productivity-enhancing initiatives.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to serve as a trusted advisor by providing technical expertise, operational guidance, and strategic recommendations.
  • Proficiency with the Microsoft 365 Suite, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
  • Valid driver's license required.
  • Miner Common Core, Generic First Line Supervisor Common Core (#770141), Canadian Mining Certification Program (CMCP), and bilingualism (English/French) are considered assets.


In return for your passion and drivewe will offer you...
  • The opportunity to make an impact on our business performance.
  • The opportunity to be part of an ambitious team, in an industry leading business.
  • The opportunity to reach your full potential.
  • Ongoing development and training.
  • An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

About Sandvik

Sandvik Careers

Joining Sandvik presents an unparalleled opportunity to advance a career with one of the world's leaders in engineering and technology innovation. Sandvik is renowned for its commitment to leadership in technology and its dedication to a culture of diversity and growth.

Explore Job Opportunities

Sandvik offers a variety of job opportunities that cater to professionals seeking to leverage their skills in a dynamic and supportive environment. Positions range from engineering to marketing, each requiring a unique blend of skills and offering the chance to work with cutting-edge technology.

Internship Programs

Sandvik's internship programs provide invaluable hands-on experience, allowing interns to apply academic knowledge to real-world projects. This platform not only enhances a resume but also builds a professional network that can open doors to future employment opportunities.

Professional Growth and Development

At Sandik, the growth of its team members is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every team member has the tools and knowledge necessary for professional advancement.

Benefits and Culture

The benefits at Sandvik go beyond the standard employment package. Employees enjoy a range of perks that support both their professional and personal lives. Sandvik's culture is built on a foundation of respect and inclusion, where innovation thrives and every team member’s contribution is valued.

Hiring Process

The hiring process at Sandvik is designed to be transparent and efficient. It begins with a review of the applicant's resume, followed by an interview process that assesses skills and cultural fit. Sandvik is committed to fair hiring practices that focus on diversity and equal opportunity.

Networking and Career Advancement

Sandvik encourages its employees to engage in networking within the industry. This engagement is supported through various platforms and events that foster connections and collaborative opportunities. Career advancement at Sandvik is based on merit and innovation, ensuring that every employee has the opportunity to reach their full potential.

Join the Sandvik Team

Explore the current open positions at Sandik and find the one that matches your skills and interests. Sandvik is looking for passionate, curious, and innovative team players who are ready to make a significant impact.

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Sandvik is not just a company; it's a place where careers are nurtured, innovation is encouraged, and diversity is celebrated. Join Sandvik to be part of a team that is shaping the future of technology.
Learn more about Sandvik
Industry
Energy & Utilities
* Ladders Estimates

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