Field Service Manager:- Managing the success and efficiency of a team of service technicians, coordinating service activities against contractual and on-demand requests, and liaising with customers to resolve any service-related issues.
- Conduct regular performance evaluations and provide feedback and coaching to staff.
- Ensure the highest levels of customer satisfaction by addressing customer inquiries and complaints promptly and professionally.
- Monitor service operations to ensure compliance with company standards and regulatory requirements.
- Maintain accurate records of service activities, including service staff performance against company KPIs and objectives.
- Analyze service delivery reports and key performance indicators to identify areas for improvement.
Qualifications of the
Field Service Manager:- 5+ years of experience in service management overseeing security field service teams and low volt teams.
- Strong leadership and team management skills.
- Solid understanding of service operations and technical knowledge relevant to the industry.
- Proficiency in using service management software and other relevant tools.
- Financial acumen and experience managing operational costs and analyzing reports.
Compensation for the
Field Service Manager:- $85,000 - $130,000 (based on experience)
- 2 days remote per week
- Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays
This job opens for applications on 8/7/2026. Applications for this job will be accepted for at least 30 days from the posting date.
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