Fortive

Field Service Manager

Fortive • $95K — $115K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent technical experience in mechanical/electrical engineering or related field.
  • Experience in field service, machine alignment, and condition monitoring.
  • Leadership or supervisory experience is preferred.
  • Strong business acumen with understanding of revenue and productivity metrics.
  • Excellent communication, organizational, and problem-solving skills.
  • Willingness to travel regularly across North America; international travel may be required.
  • Valid Driver's License required; Passport recommended.

Responsibilities

  • Lead, coach, and develop the Field Service Engineers and team personnel.
  • Manage day-to-day scheduling, workload prioritization, and customer commitments.
  • Oversee Field Service backlog and conversion to revenue.
  • Develop accurate monthly and quarterly revenue forecasts.
  • Ensure documentation for completed service work is processed timely for invoicing.
  • Monitor operational performance and team productivity.
  • Engage in customer-facing field service activities including troubleshooting and installation.

Benefits

  • Opportunity to work in a dynamic, fast-paced environment.
  • Hands-on leadership role allows for direct impact on team development.
  • Access to continuous improvement initiatives and training opportunities.
  • Collaboration with cross-functional teams including Sales and Product Management.
  • Potential for travel, which can enhance professional exposure and experience.
Full Job Description
Position Description
Fluke Reliability is seeking an experienced Field Service Manager to lead the day-to-day execution of the Field Services team while remaining actively involved in customer-facing technical service work.

This is a player-coach role responsible for leading and developing Field Service Engineers while supporting alignment, condition monitoring, product training, and other field service activities. The manager also owns key operational processes including scheduling, backlog management, forecasting, invoicing readiness, resource utilization, and Services standard work.
Key Responsibilities
  • Lead, coach, develop, and manage Field Service Engineers and other assigned Services personnel.
  • Own day-to-day team scheduling, workload prioritization, resource allocation, and customer commitments.
  • Manage Field Service backlog, including aging, scheduling status, risks, and conversion to revenue.
  • Develop and maintain accurate monthly and quarterly revenue forecasts.
  • Ensure completed service work is properly documented and processed for timely invoicing.
  • Monitor team utilization, productivity, capacity, and overall operational performance.
  • Perform customer-facing field service activities related to machine alignment, condition monitoring, installation/commissioning, troubleshooting, and reliability services.
  • Deliver remote and onsite product training to customers.
  • Serve as an escalation point for customer, technical, scheduling, and operational issues.
  • Generate and review customer-facing service reports, findings, and recommendations.
  • Maintain personal schedule, book required travel, and submit expenses within established timelines.
  • Ensure direct reports meet expectations for scheduling, travel, expenses, reporting, and documentation.
  • Ensure adherence to Services standard work, SOPs, safety requirements, quality standards, and company policies.
  • Collaborate with Sales, Finance, Customer Support, Product Management, and Operations to support customer and business needs.
  • Drive continuous improvement in service delivery, scheduling, forecasting, invoicing, and overall team effectiveness.
Qualifications
  • Bachelor's degree or equivalent technical experience in mechanical/electrical engineering, reliability, industrial maintenance, or a related field.
  • Experience in field service, machine alignment, condition monitoring, industrial maintenance, or technical services.
  • Previous leadership, supervisory, or team lead experience preferred.
  • Strong business acumen with experience managing or understanding revenue, backlog, forecasting, invoicing, utilization, and productivity.
  • Strong customer communication, organization, coaching, and problem-solving skills.
  • Ability to travel regularly throughout North America, with potential international travel.
  • Valid Driver's License required; Passport recommended.
  • Ability to work in industrial environments and lift up to 50 lbs.

About Fortive

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
Learn more about Fortive
Size
18,000 employees
Market Cap
$22.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.6 billion
Founded
2016
5 Year Trend
-0.5%
Revenue
$6.5 billion
NASDAQ
FTV
* Ladders Estimates

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