Field Service Manager

A-Gas Americas$80K — $90K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • College degree or 3+ years relevant experience required.
  • Valid driver's license with a clean record, 21 years or older.
  • Ability to obtain OSHA 10 and 30 certifications within 90 days.
  • Obtain CDL Class C with hazmat endorsement within 6 months.
  • Obtain Non-CDL medical card; must pass random drug tests.
  • Ability to secure EPA universal certification within 14 days.
  • Proficiency in Microsoft Office suite, including Teams and Power BI.

Responsibilities

  • Meet gas recovery and buyback objectives.
  • Develop and sustain a robust client base.
  • Collaborate with sales and customer service to attract new customers.
  • Lead and coach Field Service Technicians.
  • Address customer calls regarding scheduling and service issues.
  • Perform technical service work as needed, including refrigerant recoveries.
  • Maintain safety standards and protocols.

Benefits

  • Medical, dental, and vision insurance.
  • Generous paid holidays and time off (PTO).
  • 401(k) contribution plan.
  • Company-paid short and long-term disability insurance.
  • Life insurance coverage.
  • Training programs and professional certifications offered.
  • Tuition reimbursement available.
Full Job Description
Field Service Manager

Are you skilled at cultivating customer relationships to foster business expansion? Do you thrive in a fast-paced setting, embracing a daily variation of work? See yourself as a servant leader with experience in steering high-performing teams.

Walk in the Shoes of the Field Service Manager:

Envision a day where you drive your own success. Your focus will be on the Houston area, where you'll uncover the full potential of our equipment, explore new opportunities for gas acquisition, and drive growth. While leading a team of technicians, you seamlessly merge customer service with mentoring, cultivating excellence. Your strategy involves broadening the client base and collaborating with colleagues across the US network to spark innovative business ideas and fulfill customer demands.

Key Responsibilities
  • Meet gas recovery and buyback goals.
  • Build and maintain client base.
  • Partner with the sales and customer service teams to retain and attract new customers.
  • Provide leadership and coaching to Field Service Technicians.
  • Receive and respond to calls from customers regarding scheduling work, service issues, and resolving customer concerns.
  • Possess the technical ability and aptitude to complete service jobs as required (performing refrigerant recoveries).
  • This role requires the ability to work outside in various weather conditions
  • A substantial amount of time will be spent driving in a truck
  • Utilize Salesforce for customer management.
  • Uphold Safety to Standards.

Qualifications
  • Possess a college degree OR have 3+ years of relevant experience
  • Be at least 21 years old with a valid driver's license and a clean driving record
  • Must possess or have the ability to obtain the OSHA 10 and 30 certification within 90 days
  • Currently possess or have the ability to obtain a CDL Class C with hazmat endorsement within 6 months of employment
  • Currently possess or have the ability to obtain a Non-CDL medical card and submit to random drug testing
  • Have the ability to obtain EPA universal certification within 14 days of employment
  • Be willing to work flexible hours - Be able to lift at least 50 pounds
  • Have intermediate to advanced proficiency in Microsoft suites (including Microsoft Teams, Power BI, and Outlook)

Why A-Gas?

Pay will be commensurate with experience. The targeted annual base salary is $80,000-$90,000 depending on experience with a highly competitive commission plan. This role includes a company-provided truck with the necessary tools and equipment for success.

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term & long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program. It is an exciting time to be a part of A-Gas, come grow with us!

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