Job TitleField Service Engineer - Imaging Systems (Baltimore/DC area)
Job DescriptionDeliver high-impact field service by resolving complex technical issues, exceeding customer expectations, and driving service growth-all while collaborating cross-functionally, maintaining regulatory compliance, and supporting a dynamic, travel-based work environment.
Your role:- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times and occasional overnight stays and travel by air and/or train may be required.
You're the right fit if: - You've acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries. Preferred experience in IGT/DXR.
- Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- You have at least an associate's degree in electronics or in a similar discipline or 4+ years of relevant experience with no degree.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- You must be able to: work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements, work flexible hours (based on business needs to include overtime, weekends, and on-call rotations), safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field based role.
The hourly pay range for this position in Maryland is $35.00 to $54.00, plus overtime eligible.
The hourly pay range for this position in Virginia is $36.00 to $57.00, plus overtime eligible.
The hourly pay range for this position in Washington D.C. is $39.00 to $61.00, plus overtime eligible.
This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits
will not be provided for this position. For this position, you must reside in
or within commuting distance to Baltimore, Maryland or Alexandria, Virginia or Washington, D.C. USA
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
