General Electric Company

Field Service Engineer II - Seattle, WA

General Electric Company • $74K — $111K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associates degree in Biomedical Engineering, Electrical Components, or related technical degree; Bachelor's preferred.
  • 2+ years in the medical device industry or field service engineering; 4 years preferred.
  • Proficiency with Windows OS and technical troubleshooting for hardware and software.
  • Ability to work independently and self-motivate without supervision.
  • Strong communication skills, both oral and written.
  • Attention to detail and effective analytical problem-solving capabilities.
  • Willingness and ability to travel up to 75%.
  • Experience with CRM software for customer interaction and service documentation.

Responsibilities

  • Manage a territory that includes AK, WA, and North Oregon; preferred location Seattle/Portland area.
  • Install and set up intraoperative ultrasound systems for clinical use at customer sites.
  • Repair equipment by installing or replacing parts as per manufacturer specifications.
  • Analyze malfunctions and resolve issues to ensure optimal equipment performance.
  • Perform preventive maintenance, calibration, and certification of ultrasound equipment.
  • Consult with customers on best practices for equipment maintenance and performance.
  • Train hospital Biomed/Clinical Engineering staff as needed.

Benefits

  • Relocation assistance provided.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with employee and company contributions.
  • Life, disability, and accident insurance included.
  • Tuition reimbursement for continued education.
Full Job Description
Job Description Summary
This role is located in Seattle, WA
Relocation is available

Job Description

Reporting to the Regional Field Service Manager, the primary responsibility of the Field Service Engineer is to provide Field Service technical support activities including installation, repair, preventative maintenance, and software upgrades. Ensures the highest level of field service to customers as the industry leader in intraoperative ultrasound systems. This is a Field Service Engineering based role which requires daily travel and technical skills.

Responsibilities: 

  • Territory: AK, WA, North Oregon - Preferred Candidate to live in Seattle/Portland area.

  • Installs and sets up intraoperative ultrasound equipment which includes systems and transducers at customer location, preparing equipment for clinical use.

  • Installs or replaces parts to repair equipment as well as other components according to manufacturer specifications.

  • Operates systems and software to analyze malfunctions, resolve problems, and return equipment to optimal performance. 

  • Performs recommended preventive maintenance, calibration, and certification according to manufacturer specifications.

  • Interprets service manuals and uses standard test instruments and hand tools.

  • Consults with customers to advise on best practices for equipment maintenance.

  • Apply customer management skills and expertise to manage and resolve customer needs.

  • Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.

​Qualifications

  • Associates degree in Biomedical Engineering, Electrical Components or related technical degree. Bachelor’s degree preferred. In lieu of an Associates or Bachelor’s degree, a minimum of 2 years experience in the medical device industry, field service engineering, customer facing repair, product maintenance, or medical device remote support. 4 years is preferred.

  • Computer expertise, familiarity with Windows OS, and demonstrated expertise with hardware and software troubleshooting.

  • Self-motivated, takes initiative, and the ability to work independently, without direct supervision.

  • Strong oral and written communication skills with a professional and confident demeanor.

  • Attention to detail, analytical and problem-solving skills.

  • High passion and comfort level with software and technology in general.

  • Ability to Travel up to 75%.  

  • Provides phone support and troubleshooting assistance to customers according to service policy.

  • Identify and escalate priority issues per Quality specifications.

  • Accurately process and record customer requests using company designated CRM software.

  • Deliver and facilitate training to Biomed/Clinical Engineering departments, as required. 

  • Maintains service call workspace and is able to meet all KPIs for the month.

  • Prepare service documentation to meet Company requirements and support regulatory compliance.

  • Responsible for all inventory items provided and utilized for servicing equipment, advising management when inventory items are at the minimum level

  • Will be required to register and maintain compliance with one or more vendor credentialing organizations as deemed by various customer hospitals/health systems     

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

     

#LI-KG1

#LI-Remote

#LI-SEA

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,160.00-$111,240.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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