Remote role; however, candidates must be based in the New England area.
The Field Service Engineer (FSE) is responsible for installing, qualifying, maintaining, and servicing Repligen products: XCell ™ ATF, TFF, TFDF, Chromatography, filling systems, and PATSmart Analytical products. This is a hands-on, field-based role operating in the USA. The work is performed at customer sites, and travel is required to support installations, qualifications, training, and troubleshooting. Many service jobs are local, helping maintain a balanced and sustainable work schedule. The FSE works closely with Sales and Applications teams, Product Managers, and Repligen Service colleagues to resolve customer issues and ensure high-quality service delivery and customer satisfaction.
Responsibilities
- Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
- Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
- Deliver customer training on system operation, software, and accessories.
- Provide remote and on-site technical support to customers and internal teams.
- The FSE maintains accurate documentation of all service activities and escalates issues as needed, including technical information regarding resolutions to field problems, delivering post-visit findings and reports to appropriate internal teams.
- Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
- Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events, with the ability to explain details to customers when helping them resolve issues.
- Understands the customer application and uses that knowledge when engaging the customer.
- Ensure compliance with GMP and other regulatory standards during service activities.
- Review and contribute to service documentation, SOPs, and work instructions.
Qualifications
- Bachelor's degree in Electronics, Mechanics, Engineering, Laboratory Science, or equivalent work experience/training.
- 3 - 5 years of experience in field service for scientific instruments or bioprocess equipment.
- Strong planning skills to prepare all tools, equipment, and travel needed for customer visits.
- Identifies opportunities and demonstrates initiative for continued growth and driving process improvements.
- Experience with working in a Cleanroom is preferred.
- Strong analytical, mechanical, and electronic aptitude.
- GMP or GLP experience preferred.
- Ability to execute SOPs and technical documentation.
- Excellent verbal and written communication skills in English.
- 80% travel across the USA.
#LI-Remote
The estimated hourly rate range for this role, based in the United States of America is $44-$60. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.
