Hitachi Vantara Corporation

Field Service Engineer II

Hitachi Vantara Corporation • $75K — $95K *
Dallas, TX 75217In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Electronic, Electrical, Industrial Engineering, or related field.
  • 2 years of related experience.
  • Proven expertise in installing Hitachi CD-SEM models CG5000, CG6300, and CG7300.
  • Strong troubleshooting skills with CD-SEM equipment and root cause analysis capabilities.
  • Familiarity with Statistical Process Control (SPC) in maintaining tool performance.
  • Experience integrating complex electro-mechanical systems and high-vacuum modules.

Responsibilities

  • Conduct field support under supervision, including system maintenance and installations.
  • Perform on-site installations and technical support for customers.
  • Resolve issues and conduct acceptance testing and technology calibration.
  • Attend customer meetings to discuss equipment uptime and availability.
  • Develop action plans for escalation activities regarding equipment operation.
  • Collaborate with vendors for installation, troubleshooting, and repairs.
  • Train junior Field Service Engineers through on-the-job training or classroom training.

Benefits

  • Travel opportunities for job training and customer support.
  • Opportunity to work with advanced semiconductor manufacturing technology.
  • Exposure to international locations such as Taiwan and Oregon.
  • Collaboration with a team of experienced engineers and technical support staff.
  • Hands-on experience in a dynamic customer-facing environment.
Full Job Description

Location:

(HTA) DLS (Dallas, TX)

Job ID:

Date Posted:

2026-06-10

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

Description:

Under supervision of Sr. Staff Field Service Engineers and Technical Support Engineers, conduct field support, including system and equipment maintenance and installations of specific Hitachi brand CD-SEM models CG5000, CG6300 and CG7300 used in semiconductor manufacturing to meet customer requirements for current and future technological processes. Perform on-site installation and provide on-site technical support for customers, including resolution and acceptance testing and technology calibration. Attend customer pass-down meetings as required, and ensure equipment uptime and availability commitments are met. Develop and maintain plan-of-action documents to report on escalation activities pertaining to the operation of Hitachi semiconductor manufacturing equipment. Work directly with third-party vendors to install, troubleshoot, and repair system and equipment accessories. Transfer technical and operational knowledge to junior Field Service Engineer positions through on-the-job training or classroom training. Maintain appropriate records of all work performed and training received in the CRM system. Set and keep appropriate schedules for service on assigned equipment.

10% of time traveling to Hillsboro, OR and Hsinchu, Taiwan for job training, and to Boise, ID to provide customer support.

Job location: 1375 North 28th Avenue, Dallas, TX 75261.

Work to be performed primarily at customer site in Phoenix, AZ.

Required Qualifications:

  • Bachelor’s degree (or the foreign equivalent) in Electronic, Electrical, Industrial Engineering, or related field.

  • 2 years of experience in the job offered or related.

  • Experience with:

    • installing Hitachi's Critical Dimension Scanning Electron Microscope (CD-SEM) models CG5000, CG6300, CG7300;

    • troubleshooting CD-SEM equipment and performing root cause analysis to resolve system and performance issues;

    • applying Statistical Process Control (SPC) to maintain CD-SEM process tool performance;

    • integrating electro-mechanical systems, high-vacuum modules, sensors, controls, lasers, and wafer-handling robotics across multiple CD-SEM tool subsystems; and

    • modeling, design and tuning of PID (Proportional-Integral-Derivative) controllers.

About Hitachi Vantara Corporation

Hitachi, Ltd. Careers

Joining Hitachi, Ltd. presents an unparalleled opportunity to advance one's career at the forefront of technological innovation and leadership. As a global leader in the industry, Hitachi, Ltd. offers a plethora of job opportunities that cater to a diverse range of skills and professional interests.

Explore Career Opportunities

Hitachi, Ltd. is actively hiring talented individuals who are eager to contribute to various sectors such as information technology, energy, healthcare, and more. The company values diversity and inclusiveness, ensuring that all team members from different backgrounds have the opportunity to thrive.

Professional Growth and Development

At Hitachi, Ltd., career growth is a priority. The company supports professional development through comprehensive training programs and leadership development initiatives designed to foster innovation and strategic thinking. Employees are encouraged to take charge of their career trajectories, benefiting from Hitachi, Ltd.'s commitment to professional growth and leadership.

Internship Programs

For those starting their careers, Hitachi, Ltd. offers robust internship programs that provide a practical, hands-on introduction to the company's operations and culture. Internships are a stepping stone to full-time employment, offering invaluable networking opportunities and a chance to work on real-world projects.

Inclusive Company Culture

The culture at Hitachi, Ltd. is built on a foundation of respect and empowerment. The company champions a supportive environment where every employee’s contribution is valued. Diversity training programs are integral, ensuring a workplace where everyone can perform at their best.

Benefits and Rewards

Employees at Hitachi, Ltd. enjoy a range of benefits designed to support both their professional and personal lives. From health and wellness programs to flexible working conditions, the company is committed to providing a balanced work environment.

Join the Team

Hitachi, Ltd. is looking for passionate, curious, and innovative individuals to join their team. Explore open positions that match your skills and interests. Hitachi, Ltd. seeks creative, solution-driven team players who are ready to make an impact.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Hitachi, Ltd. By fostering a culture of innovation and leadership, Hitachi, Ltd. continues to lead as a pioneer in the industry, offering careers that are not just jobs, but pathways to personal and professional fulfillment.
Learn more about Hitachi Vantara Corporation
Size
23,095 employees
Industry
Information Technology
Founded
2017
NASDAQ
HCHMY
* Ladders Estimates

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