Keysight Technologies, Inc

Field Service Engineer, Advanc

Keysight Technologies, Inc • $84K — $140K *
El Segundo, CA 90245In-Person
Telecommunications & Hardware
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent industry experience, including Technical School or Military PMEL/TMDE.
  • 5+ years in Field Customer Support of Test and Measurement instruments.
  • Calibration experience with Keysight Test Equipment, including RF/Microwave skills to 50GHz.
  • Ability to work independently and collaboratively, adhering to business ethics.
  • Familiar with ISO quality standards: ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025.
  • Basic knowledge of automated calibration software is advantageous.
  • Strong communication skills, both verbal and written.

Responsibilities

  • Perform manual and automated calibrations and maintenance of Test & Measurement and 5G equipment.
  • Evaluate test failures to assess repair versus realignment needs.
  • Adjust procedures on Keysight and third-party products as required.
  • Install software and firmware upgrades, including instrument re-imaging.
  • Utilize automated calibration systems and software for efficient calibration.
  • Adhere to ISO quality standards and assist in team accreditation.
  • Maintain effective communication with customers to optimize equipment performance.

Benefits

  • Participation in quality assurance programs and training opportunities.
  • Exposure to cutting-edge 5G technology and Test & Measurement fields.
  • Opportunity for career growth within a reputable technology company.
  • Work in a collaborative, supportive team environment.
Full Job Description
Responsibilities

  • Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment and 5G equipment at our Keysight service center or customer's sites.
  • Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
  • Perform calibration and adjustment procedures on Keysight and non-Keysight products
  • Install software and firmware upgrades that may include a re-image of the customer's instrument
  • Utilize strong computer skills, including automated calibration systems
  • Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
  • Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
  • Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
  • Use excellent communication and organizational skills to interface with customers and peers effectively.
  • Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
  • Ensure compatibility between customer expectations and support provided by Keysight Technologies.
  • Work on service assignments with clearly defined objectives

Qualifications

  • Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
  • Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
  • Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
  • Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
  • Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
  • Requires the ability and desire to learn system/automated calibration software
  • Ability to calibrate instruments both manually and using automated test procedures
  • Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
  • Must have strong verbal and written communication skills to interface with customers and peers.
  • Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
  • Understand project timeline, goals, and processes and take the lead to complete those requirements.
  • Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
  • The candidate must have a valid driver's license.
  • Excellent troubleshooting and technical skills
  • Must have the ability to lift 50 lbs and 30 lbs overhead.
  • Able and willing to work overtime as needed
  • Flexibility to work weekends

Pay Range:

USD $84,060.00 - USD $140,100.00 Year

Careers Privacy Statement

About Keysight Technologies, Inc

Keysight Technologies, Inc. is a leading technology company that helps its engineering, enterprise and service provider customers optimize networks and bring electronic products to market faster and at a lower cost. Keysight's solutions go where the electronic signal goes, from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.
Learn more about Keysight Technologies, Inc
Size
14,500 employees
Market Cap
$30.3 billion
Industry
Information Technology
Net Income
$636 million
Founded
1939
5 Year Trend
+11.2%
Revenue
$4.3 billion
NASDAQ
KEYS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Keysight Technologies, Inc

More Telecommunications & Hardware Jobs

Find similar Field Service Engineer, Advanc jobs:

NationwideEl Segundo, CA