Oil States

Field Service Account Manager

Oil States • $80K — $95K *
Houma, LA 70364In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • College degree in a related field or equivalent experience
  • Minimum of 7 years experience in resource coordination
  • At least 3 years in a supervisory role
  • Excellent verbal and written communication skills
  • Strong ability to communicate across all organizational levels
  • Good mathematical and measurement skills
  • Proficient with computers and software knowledge
  • Ability to prioritize and manage multiple tasks effectively

Responsibilities

  • Act as the primary liaison between customers and the facility
  • Develop procedures to maintain revenue and enhance customer relations
  • Provide technical assistance to identify customer service needs
  • Review customer orders to ensure cost, schedule, and specification compliance
  • Manage customer requests for quotes on aftermarket services
  • Coordinate schedules and resources with various departments
  • Negotiate costs and establish sales prices based on customer requirements
  • Prepare detailed project documentation for shipment tracking and billing

Benefits

  • Opportunities for professional development
  • Participation in after-hours call rotation
  • Engagement in employee feedback processes
  • Supportive work environment with interdepartmental collaboration
Full Job Description
Oil States is currently looking for qualified candidates for the position of Field Service Account Manager in Houma, Louisiana.

POSITION SUMMARY:

Responsible for generating and maintaining customers through the delivery of service work, repair and refurb, and spare parts to dedicated customers. The Field Service Account Manager will be the direct point of contact for dedicated customer for all customer needs within the Aftermarket department scope.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assumes role as the primary contact between the customer and the facility.
  • Develop and implement procedures to ensure revenue profits are maintained in the field service area by promoting beneficial customer relations and ensuring work is performed efficiently and in a cost-effective manner.
  • Provide technical assistance by identifying customer needs on service procedures, quotations, parts requirements or substitutions, repair techniques, etc. by interfacing with internal personnel.
  • Review and process customer orders received to ensure projected costs, schedules, and specifications are met. Keeps management up to date as needed on all projects.
  • Manage customer requests for quotes pertaining to aftermarket parts, projects, service work and/or systems.
  • Develop and coordinate schedules and resources on all projects by partnering with appropriate departments such as engineering, operations, purchasing, etc. Maintain and develop status reports and completion schedules on all job scopes to keep all informed.
  • Negotiate acquisition cost, establish sales price, and coordinate delivery of parts or equipment based on customer needs or specifications.
  • Reviews sales order bill of materials, drawings, or purchase requisitions to determine requirements for parts, materials, or outside services pertaining to a particular assigned project.
  • Provide departmental supervisory personnel with detailed and specific information concerning the order requirements, such as completion timetable, cost-v-margin, and other critical information.
  • Prepare and/or compile all necessary documentation related to the project to allow shipment tracking and billing by accounting.
  • All other duties as assigned by supervisor.


OTHER DUTIES AND RESPONSIBILITIES:

  • Code jobs and enter into the system.
  • Offer technical support to other departments.
  • Participate in 7 day after hours call rotation.
  • Provide employee feedback and contribute to the personnel evaluation process based on interaction during coordinated jobs.


QUALIFICATION REQUIREMENTS:

  • College degree in related field or equivalent experience
  • Minimum of 7 years prior experience coordinating resources to meet customer needs.
  • Minimum of 3 years in a supervisory role.
  • Excellent verbal and written communication skills.
  • Ability to communicate with all levels within the organization.
  • Good mathematical and measurement skills.
  • Good working knowledge of computers and software.
  • Ability to prioritize and manage multiple tasks.
  • Ability to follow and relay detailed and complex instructions.


PHYSICAL REQUIREMENTS

  • Prolonged sitting
  • Walking, standing, bending, stooping, carrying, and lifting to 45 pounds.

About Oil States

Oil States International, Inc. is a global oilfield products and services company serving the drilling, completions, subsea, production and infrastructure sectors of the oil and gas industry. The company's headquarters are in Houston, Texas, and it has more than 25 locations around the world. Oil States International was founded in 1995 and has grown through a series of acquisitions and strategic investments. The company's products and services include drilling equipment, well completion systems, subsea production systems, pipeline products, and more. Oil States International is committed to providing innovative solutions to its customers and maintaining a strong focus on safety, quality, and environmental responsibility.
Learn more about Oil States
Size
2,373 employees
Market Cap
$453.9 million
Industry
Energy & Utilities
Net Income
-$468.3 million
Founded
1995
5 Year Trend
-3.8%
Revenue
$638 million
NASDAQ
OIS
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Oil States

More Technical Services Jobs

Find similar Field Service Account Manager jobs:

NationwideHouma, LA