Field Product Specialist - Remote
United States - 60% Travel required
The Job:
As a Field Product Specialist, you’ll be part of our product developmentteam working as a remote employee.You’ll get to:
- Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points.
- Organize and execute prototype and beta testing programs, collecting, and analyzing feedback to inform product development.
- Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution.
- Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development.
- Monitor market trends and competitor products to provide actionable recommendations.
- Assist in the creation of product documentation, training materials, and go-to-market strategies.
- Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data.
- Track and report on product performance, customer satisfaction, and adoption metrics.
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
- Graduate degree in related field (or equivalent experience).
- 5 years of experience in a product specialist, field application, customer success, construction project management, pre-fabrication, or related role within the construction industry.
- Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption etc.
- Analytical mindset with the ability to synthesize field data into actionable insights and Familiarity with product management processes and tools.
- Willingness to travel frequently for customer visits and fieldwork.
The Details:
You’ll receive a competitive salary and a great benefits plan, including:
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place you’ll want to be and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-VG1
#LI-Remote
