General Motors

Field Operations Managers (SER/NER)

General Motors • $90K — $120K *
Alpharetta, GA 30022In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Automotive Management, or related area
  • 5+ years of progressive dealer-facing field experience
  • Proven history of improving dealer performance in sales and service
  • Strong relationship-building skills with internal and external stakeholders
  • Advanced analytical skills with familiarity in using performance data
  • Excellent written and verbal communication skills
  • Ability to independently drive projects and manage priorities
  • Agility in adapting to changing dealer and market conditions

Responsibilities

  • Lead New Dealer Activations and onboarding to essential programs.
  • Coordinate the Dealer Performance Process (DP2) to identify and address performance gaps.
  • Document and track dealer action plans, maintaining communication with Zone teams.
  • Support network projects and assist with transition planning for at-risk dealers.
  • Act as a connector among various teams to ensure adherence to operational standards.
  • Serve as a knowledgeable resource for Zone Managers and Dealer Network Managers.
  • Develop and maintain reporting on dealer performance and network risk.
  • Model company behaviors to foster collaboration and integrity.

Benefits

  • Hybrid work model with reporting to office at least three times a week.
  • Opportunities for professional development and networking within the automotive industry.
Full Job Description
Job Description

The Field Operations and Network team leads field-based dealer performance and network health, working directly with dealers and field teams to strengthen execution at retail. The team partners closely with Regional Directors (RDs), Zone Managers, Dealer Network Planning & Investments (DNPI), and Sales & Service leadership to align field operations, dealer performance, and network actions to support the Dealer Performance Process (DP2), advance key initiatives, and ensure long-term network health and attractive returns for GM's dealer partners.

The Role

The Field Operations Manager (1 opening for GA, 1 opening for CT) provides integrated dealer network, performance, and field operations support for the Regional Manager of Business Operations (RMBO), combining data, on-the-ground insight, and strong relationships to improve underperforming dealers, enable proactive network projects, and ensure GM standards are understood and executed at retail.

What You'll Do
  • Lead end-to-end New Dealer Activations, coordinating onboarding to systems, tools, resources, and programs.
  • Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard, quarterly contact, notice-of-cure), using KPIs such as DPS/RSI, profitability, NPS-PDS, NPS-SSS, and others to identify performance gaps and prioritize actions.
  • Build, document, and follow through with Zone teams on dealer action plans; track DP2 status and outcomes, maintain accurate documentation, and surface systemic issues and learnings to regional leadership.
  • Support DNPI and Regional leadership on network projects (e.g., RUPD, buy/sell transitions, successions, open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.
  • Serve as an operational connector between Sales, Service, Parts, Motors Holding, and Dealer Policy, supporting adherence to key controls, documentation standards, and escalation paths.
  • Act as a knowledgeable, credible resource to Zone Managers, District Managers, and Dealer Network Managers; participate in targeted dealer visits, POP Lite reviews, and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.
  • Develop and maintain concise reporting on DP2, network risk, and proactive activity for RDs, RMBO, and Sales Support leadership.
  • Model GM behaviors and support collaboration between Sales Support, Brand, and Field teams, demonstrating integrity, transparency, resilience, and adaptability in complex dealer and market situations.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Business, Marketing, Automotive Management, or related area
  • 5+ years of progressive, dealer-facing field experience (e.g., District Sales Manager, District Aftersales Manager, Network/Dealer Development, or equivalent)
  • Demonstrated track record of improving dealer performance across both sales and fixed operations
  • Strong influence and relationship skills, able to build trust-based partnerships with key internal and external stakeholders
  • Advanced analytical capability and comfort using DPS/RSI, financial statements, survey metrics, and other performance data to diagnose issues and inform decisions
  • Excellent written and verbal communication skills, with the ability to translate complex data, policies, and network initiatives into clear, actionable guidance for diverse audiences
  • Proven ability to independently drive progress and follow through on priorities for assigned dealers and projects
  • Demonstrated agility in responding to changing dealer situations, legal/market constraints, and leadership priorities, while continuously building capability in tools, processes, and market knowledge
  • Strong fact-based and structured thinking skills to prioritize work, shape recommendations, and support sound, well-documented decisions
  • Willingness and ability to travel 10-25% within the region for dealer visits, DP2 meetings, new dealer activations, and network projects

What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Experience with GM dealer performance and incentive programs or competitive OEM programs.
  • Experience with underperforming dealer performance improvement, buy/sell transitions, or Replacement of Underperforming dealers (RUPD) projects.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

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Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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