What You Can Expect
The Field Operations Manager will work closely with management to implement a variety of initiatives including process optimization/compliance projects. This role must have experience in applying six sigma methodology in a transactional, operations, or warehousing environment. The Filed Operations Manager will also lead our corporate customer service team. This leader will work cross-functionally to drive results in a fast-paced environment and must be able to prioritize and lead projects with minimal direct supervision.
How You'll Create Impact
- Partner with Distributor leadership to achieve operational excellence.
- Detect trends and the 'pulse' of distributor personnel and customers.
- Collaborate with Distributor and corporate functional leaders to optimize processes while minimizing marketplace risk and facilitate sales growth.
- Lead selected project and program teams as assigned.
- Drive initiatives and other changes.
- Provide/support software training, facilitation, and hands-on support to drive business transformation activities and ensure long term adoption.
- Collect and analyze information to identify areas for improvement and improve the performance of the Distributor; Identify and share best practices among Distributors.
- Develop, document and roll out SOPs for operational workflow efficiency.
- Set and monitor KPIs related to areas of responsibility.
- Manage, coach and develop customer service team members.
- Support the resolution of AR-related invoice and payment discrepancies with customers.
- Monitor activities for direct sales return, complaints, shipping discrepancies, and product repairs.
- Ensure the accuracy and integrity of customer master data.
What Makes You Stand Out
- Experience leading a team.
- Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization.
- Able to influence actions and opinions of others in a desired direction, to exhibit judgment in leading others.
- Strong motivator with intuitive work style to develop novel solutions.
- Proficiencyin MS Office Applications, ERP systems, and Web-based applications.
Your Background
- Minimum Requirements: Bachelor's Degree and 4 years of relevant experience, or Associate's Degree and 6 years of relevant experience, or High School Diploma or Equivalent and 8 years of relevant experience
- 5-7 years of experience in driving continuous improvement activities preferred.
- Experience working in or with logistics, supply chain function preferred.
- Six Sigma Certification preferred.
Travel Expectations
Up to 25%
Expected Compensation Range
$105,000 - $115,000 CAD/annual.
Holiday and PTO provided. This is a new position.
