Risa Labs is hiring a field-based Success Monitor to be an on-the-ground partner for our customers in New York and Tennessee. You'll be embedded within oncology and radiology practices - delivering hands-on training, building lasting trust with clinical teams, and ensuring Risa workflows (prior auth, radiology, medical oncology, and claims) are adopted with confidence.
Reports to: Head of Customer Success
Salary
- New York: 100K-120k
- New Jersey: 80-90k
- Nashville: 75-85k
What You'll Do
- Deliver in-person training and implementation support at customer sites
- Be the trusted, go-to resource for clinical and administrative teams on the ground
- Identify workflow gaps, troubleshoot in real time, and coordinate escalations with Product and Support
- Develop and maintain teaching materials that complement Risa's existing resources
- Share structured field feedback to improve training programs and customer outcomes
- Stay current on clinical trends in oncology and radiology
What We're Looking For
- Bachelor's degree in healthcare related field, health informatics - or equivalent clinical experience
- Proven track record delivering in-person clinical training to healthcare teams in real-world settings
- Strong communicator: able to translate complex workflows into simple, usable guidance
- Organized and self-directed; comfortable managing a field schedule independently
- Experience with oncology, radiology, or medical billing workflows strongly preferred
- Based in or able to relocate to New York or Tennessee; regular onsite presence required
