Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

• Roche Support Network is dedicated to providing exceptional support to customers.
• As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
• You will offer valuable service to laboratory customers in your assigned territory.
• The role involves routine technical support, on-site service, repair, and installation of Roche products.
• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• The position requires diagnosing and resolving mechanical, hardware, software, and system failures.
• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This field-based role requires up to 20% travel. This person will support Los Angeles, CA (Ideal candidate to live in Los Angeles, CA)

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.

Preferred Requirements

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Californiais $74,600.00 - $138,600.00 USD Annual USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

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