Acuity is seeking a Field Claims Representative to investigate, record facts, preserve evidence, determine coverage. The representative evaluates liability, exposure, subrogation potential and arrange for the disposition of claims through settlement or denial, including litigation. In this role, duties and responsibilities are to be carried out in the field and in person with a high level of frequency.

Candidates must be located in, or be willing to relocate to the La Crosse, WI area for this opportunity.

Internal deadline to apply: July 21st, 2026

ESSENTIAL RESPONSIBILITIES:

• Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
• Completes a thorough investigation to determine coverage, assess liability and evaluate damages.
• Conducts investigations and provides customer follow-up in person.
• Evaluates, revises or recommends reserve changes.
• Inspects and determines property damage.
• Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.
• Identifies and pursues all subrogation opportunities.
• Employs customer service concepts and requirements.
• Identifies potentially fraudulent claims and promptly refers them to the SIU.
• Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
• Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
• Handles all claims as assigned, including claims in other districts as requested.
• Maintains positive attitude.
• Always represents the Company in a professional manner.
• Maintains company property in good working order, requests new equipment and secures authorization for repairs.
• Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.
• Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
• Must have a valid driver's license and an acceptable motor vehicle record to operate a corporate vehicle.
• Regular and predictable attendance.
• Performs other duties as assigned.

EDUCATION:

College degree or equivalent.

EXPERIENCE:

Minimum 5 years of insurance claims experience required, with multi-line and/or field adjusting experience preferred. Trucking Litigation background is a plus.

OTHER QUALIFICATIONS:

• Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
• Good written and verbal communication skills.
• Organizational and time management skills.
• Basic understanding of state statutes and case laws.
• Customer service oriented.
• Efficient use of laptop and associated software, including e-mail and word processing.
• Work independently.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

The salary range for this position is $75,000-$150,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant's education, experience, knowledge, skills, and abilities.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

Acuity will include at least one in-person interview during the hiring process for all positions.

If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [redacted]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.