The Field Application Specialist (FAS) acts as a technical expert and customer advocate for Yokogawa's Industrial Automation Products for Flow and Pressure. This role involves providing expert level pre-sales technical support, conducting product demonstrations, training users and reps, and assisting with the implementation of solutions tailored to customer needs. The FAS works closely with the direct and indirect sales team, product management, and customer support to ensure customer satisfaction and successful product adoption.
Region to be covered is Western USA. Position can be remote at any major metropolitan city in Western USA.
Key Responsibilities1. Pre-Sales Activities- Provide in-depth technical expertise on Yokogawa Flow and Pressure products.
- Collaborate with the sales (direct and indirect) team to provide technical consultations and support (troubleshooting, application optimization, and usage guidance )during the pre-sales process.
- Demonstrate product capabilities, emphasizing their relevance to customer needs.
- Address technical questions and objections to facilitate the sales process.
- Serve as the primary contact for resolving pre-sales technical queries.
2. Training & Education- Conduct on-site and virtual pre-sales product training sessions for direct and indirect sales team.
- Conduct Lunch&Learn sessions at end user sites.
5. Collaboration & Feedback Loop- Act as a liaison between customers and internal teams, providing feedback to product management to improve offerings.
- Maintain detailed documentation of customer interactions, issues, and resolutions.
- Stay updated on industry trends and competitor offerings to provide strategic insights.
6. Travel Requirements- Travel to customer sites, conferences, and trade shows as needed - minimum 50% of the time.
QualificationsEducation & Experience:- Technical Program or Bachelor's degree in engineering, or relevant field.
- 5+ years of experience in a similar technical, application, or customer-facing role.
Skills & Competencies:- Strong problem-solving skills and a customer-first mindset.
- Excellent verbal and written communication skills.
- Ability to deliver engaging presentations and trainings.
- Proficiency in Pressure and Flow instrumentation products.
- Self-motivated.
Other Requirements:- Valid driver's license and willingness to travel as required.
- Ability to work independently and collaboratively in a team environment.
- Ability to lift and move equipment weighing up to 50 pounds occasionally.
