The Field Application Specialist is responsible for providing in-field assistance to the Diagnostic Sales team for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. This role will provide technical direction and support to customers on instrument operation, assay implementation, and maintenance of company products. Conduct technical presentations and product demonstrations for customers. Work collaboratively with Sales, Marketing, Technical Support, Service and global business units to identify and assess customer needs in order to provide high quality customer care that exceed expectations.
Additionally, the Field Applications Specialist will work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Create formal networks with key contacts outside of area of expertise, involving coordination among groups. Determine methods and procedures on new assignments and may coordinate activities of other personnel. Act independently to determine methods and procedures on new or special assignments.
This position reports to the West Regional Service Manager and is part of the Customer Care Team located in Seattle, Washington and will be fully remote.
In this role, you will have the opportunity to:- Install Cepheid instruments, train customers on CLIA waived and Moderate Complex systems and tests, support connectivity solutions into customer laboratories, and provide support to the customer during implementation to ensure customer satisfaction.
- Provide continued support of Cepheid CLIA waived and Moderate Complex instrumentation, software revisions, and reagent ADF changes to current customers.
- Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid CLIA waived and Moderate Complex business and retaining current business.
- Coordinate with internal teams and external partners to support implementation activities in Health systems where both CLIA waived and Moderate Complex systems are involved.
- Independently manage assigned territory to include travel and scheduling aligned with business and organizational priorities.
The essential requirements of the job include:- Bachelor's degree with 5+ years of related work experience OR Master's degree in field with 3 + years of related work experience.
- Minimum of 3 years of Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) experience OR Minimum of 3 years' formal training experience; OR any combination of education and experience which would provide an equivalent background
Travel, Motor Vehicle Record & Physical/Environment Requirements:- This position will require travel, up to 75%, by car and flying in and out of airports with possible long wait times
- The employee must occasionally lift and/or move up to 50 pounds.
It would be a plus if you also possess previous experience in:- FAS, MT, CLS, MLS, MLT training or teaching experience
- Demonstrated success in following Corporate process and administrative requirements (e.g.: Salesforce.com, Monthly Reports, regulatory requirements, etc.)
- Proficiency in Microsoft Office Programs, especially PowerPoint, online tools, and systems: LMS, Content Management, and, Salesforce.com, Zoom and Microsoft Teams strongly preferred.
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
The annual salary range OR the hourly range for this role is $90,000-$100,000 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
