Summary
Elephas, a Madison, WI-based biotechnology start-up company, is seeking a highly motivated Field Application Scientist to join our team. Applicants should be comfortable in a fast-paced and highly collaborative environment. A successful candidate will be eager to learn and flexible with strong analytical and problem-solving skills. Travel 50-75% is estimated for this position.
Essential Duties and Responsibilities
- Primary global support resource for Elephas diagnostic platform, devices and products, including development of training and support materials
- Will provide hands-on on-site training on SOPs, protocols and devices for customers, and global partners until reaching defined proficiency and performance levels
- Build positive relationships with customers and provide an outstanding customer experience
- Will participate in on-site and virtual quality audits of partner laboratories
- Troubleshoot customer and partner inquiries
- Work as part of internal team to develop service and support plans for new products in new markets and territories
- Will support sales and marketing professionals in achieving company financial targets
- May present scientific and platform data at accounts, symposia or conferences
- Represent Elephas at relevant commercial events including tradeshows and conferences
- Maintain strong relationships with Elephas core team colleagues
- Work in collaboration with business development, sales, marketing and product managers to establish customer-facing product and support materials.
- Support internal R&D efforts as time allows.
Education/Experience/Skills
- Minimum MS degree in life sciences
- 2-5 years of experience as an application specialist/scientist for a commercial life-sciences organization.
- 3-5 years of life-science research lab experience (Oncology and/or Immunology highly preferred)
- Demonstrated understanding of fundamentals of cancer, immunology, molecular and cellular biology.
- Track-record of high performance in a dynamic and demanding customer/field support environment with an ability to maintain composure and provide outstanding experience.
- Soft skills commonly obtained from customer service, sales, or business development with scientific background
- Can articulate and bring feedback on platform performance and VOC to mother ship
- Self-starter, able to work independently and take initiative
- Strong analytical, critical-thinking and problem-solving skills
- Detail-oriented with strong organizational skills
- Excellent verbal and written communication skills
- Great time management and ability to handle multiple initiatives and changing priorities
- Ability to travel domestically and internationally on short notice for strategic account support.
- Estimated travel of 50-75%.
Nice to have
- Advance microscopy research or support experience
- Engineering skills or background
- Experience working with primary human tissue
We offer our employees competitive compensation and benefits, including paid time off, health insurance, life insurance, flexible spending accounts, a 401(k) plan, and stock options.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
