Field Application Engineer - Solar eBOS

PRIMORIS USA • $80K — $95K *
Dallas, TX 75217In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering from an ABET-accredited institution.
  • 3+ years of experience in construction, manufacturing or engineering fields.
  • Basic knowledge of electrical systems and components preferred.
  • Strong written and verbal communication skills.
  • Proven leadership and interpersonal abilities.
  • Ability to read and interpret technical documents and project schedules.
  • Willingness to travel up to 50% for quality tasks.
  • Proficiency in Microsoft Office Suite.
  • Experience in Solar, Renewable Energy, or Power Generation preferred.

Responsibilities

  • Resolve field and factory issues efficiently.
  • Process warranty claims and manage information requests.
  • Collaborate with Engineering, Quality, and Legal teams on warranty policies.
  • Analyze warranty data to improve product design based on systemic issues.
  • Create work instructions and coordinate field replacements with onsite teams.
  • Collect and analyze performance data to drive reliability improvements.
  • Monitor key performance indicators related to customer satisfaction and operational efficiency.
  • Present performance dashboards and trend reports to senior leadership.

Benefits

  • Paid Company Holidays
  • Paid Time Off
  • Medical, Dental, Vision, FSA/HSA, Short Term/Long Term Disability
  • 401K with matching contribution.
Full Job Description
Job Overview:

Field Applications Engineer

POSITION SUMMARY:

The Field Applications Engineer will oversee field quality for Premier PV's electrical BOS components ensuring that field issues are quickly addressed and lessons learned are fed back to the design and manufacturing teams. This role will collaborate cross-functionally on all quality processes to include work instructions, customer satisfaction, quality complaints, non-conforming products and key metrics. The ideal candidate must be able to work effectively in a fast-paced team environment.

PRIMARY RESPONSIBILITIES:
  • Execute across field and factory to ensure field issues are quickly resolved.
  • Handle requests for information, warranty claims & RMA processing.
  • Collaborate with Engineering, Quality, and Legal teams to refine warranty policies and streamline claims resolution.
  • Use warranty data to identify systemic product issues and drive improvements in product design and documentation.
  • Create work instructions, organize field replacements and work with onsite teams to perform corrective actions in the field.
  • Direct efforts to collect, analyze, and act on product performance data from the field.
  • Identify patterns in failures, performance issues, or service needs to improve overall system reliability .
  • Establish and monitor KPIs including CSAT, NPS, FRT, and resolution efficiency.
  • Present regular performance dashboards and service trend reports to senior leadership.
  • Identify opportunities to improve operational efficiency and customer experience outcomes.


MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Engineering from an ABET-accredited institution.
  • At least 3 years of experience in construction, manufacturing, and/or engineering industries.
  • Basic knowledge of electrical systems and their components (preferred).
  • Strong written and verbal communication skills.
  • Proven leadership and interpersonal abilities.
  • Ability to read, interpret, and understand drawings, specifications, scopes of work, and project schedules.
  • Willingness to travel as needed for quality-related tasks (up to 50%).
  • Proficiency in Microsoft Office Suite.
  • Experience in Solar, Renewable Energy, or Power Generation is preferred.
  • Excellent communication skills with customers, management, and internal teams


Benefits:

  • Paid Company Holidays
  • Paid Time Off
  • Medical, Dental, Vision, FSA/HSA, Short Term/Long Term Disability
  • 401K with matching contribution.


About PRIMORIS USA

PRIMORIS USA Careers

There has never been a better time to join the dynamic team at PRIMORIS USA—the leader in innovative solutions across various industries.

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Join PRIMORIS USA’s market-leading team to assist some of the nation’s most prominent companies in mastering their operational and strategic challenges. PRIMORIS USA stands at the forefront of industry expertise and digital innovation, transforming businesses and sectors with a dedicated team of professionals. Lead from a unique position in the marketplace, leveraging technology, industry expertise, and digital innovation to drive growth and efficiency. Engage with a team of business and technology advisors to help clients navigate their challenges effectively. Collaborate with a robust group of professionals dedicated to maintaining PRIMORIS USA’s reputation as a leader in the field.

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Real Estate & Construction
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