Role: Field Advisor - HVACStatus: Regular, Full TimeReports to: General ManagerBusiness Unit: Enercare Home and Commercial ServicesLocation: ON WestCompensation: $74,817 - $118,211 Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.The Field Advisor - HVAC will play an important role in developing a highly skilled and competent technical workforce that meets Enercare's business objectives and reinforces the values and beliefs of the business. This will include coaching, on-the-job training, and briefings to ensure our technical staff are able to carry out their duties safely, effectively, in compliance with all Statutory Legislations, Codes of Practice and to the customer's satisfaction.
Duties and Responsibilities- Training and coaching field employees to support their achievement of various core performance metrics including reducing repeat calls, reducing multiple truck rolls and install quality.
- Training and coaching field employees to improve overall technical abilities and communication skills.
- Developing and cascading Field Reporting including regional repeat call and multiple truck roll reporting for General Manager, Field Manager and monthly technical team talk review.
- Accountable for the design, development, and delivery of technical and sales training to the required standard, within budget and on schedule, ensuring the development needs of field staff are met.
- Acting as a mentor for Apprentices, reviewing and updating apprentice core competency tracker.
- Developing and promote best practices (technical and non-technical) for the field.
- Partnering with Technical Trainers, Technical Support, Quality Assurance, Health & Safety, Marketing and Operational Line Management on training requirements.
- Attending Patch, OHS&E and Field Manager meetings to communicate trends and weaknesses.
- Participating in TSSA incident investigations as required.
- Maintaining up-to-date knowledge of Statutory Regulations, Codes of Practice, and Procedures.
- Completely daily site visits and site visit documentation.
- Auditing of field service and install work.
Qualifications- Gas Fitter 1 or 2 license and 313D or A certification.
- Must have valid driver's license with clean driver's abstract maintained.
- Detailed knowledge of Statutory Regulations, Codes of Practice, and Procedures.
- Detailed knowledge of HVAC equipment and requirements.
- Minimum 2 years of previous HVAC field experience.
- Sound knowledge of human performance, adult learning principles, organizational development, instructional systems design, and research techniques.
- Demonstrate excellent communication and coaching skills.
- Highly self-motivated, work with minimum supervision, and effectively plan / organize own work.
- Results oriented, achieving high levels of individual and team performance.
- Ability to conduct assessments, and provide feedback, coaching and training.
- Ability to analyze and problem solve.
- Ability to effectively use various computer information and communication systems.
- Committed to promoting technical excellence.
- Committed to delivering exceptional customer service to promote high levels of customer satisfaction.
- Ability to travel.
