The Global Family & Private Investment Offices team (“GFO”) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The Account Manager owns coordination of banking/custody/fiduciary/investment administration for complex Wealth Management clients. Anticipates and identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team; working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements; using creative and proactive measures.

Acts under general supervision (but works independently a majority of the time). Completes review and obtains necessary approvals/guidance on transactions and/or documentation items.

Key Responsibilities Include:

Banking Support:

• Works with bankers, relationship managers and account managers to support daily client banking needs; supporting all banking products and services. Acts as banking subject matter expert.
• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.
• Independently creates and implements complex banking structures, including treasury management services. Assists with onboarding of new clients.
• Direct set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.
• Is well versed in the compliance requirements for new accounts/relationships. Monitors compliance reports for adherence to policy and procedures.
• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.
• Represents team at National Loan Services and Regional Banking meetings.

Custody Support:

• Manages client account administration which may include a focus on complex asset servicing, trust administration, banking, investment manager or consultant activities. Acts as asset servicing subject matter expert.
• Independently coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.
• Able to anticipate and identify clients’ needs related to service requests and integrate knowledge of organization to meet/exceed these needs.
• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.
• Ensures accurate set up and review of fees.

1. Expected to use initiative to research initial issues, but can then refer complex problems to managers/experts
2. May have direct interaction with committees, clients and/or Senior Management
3. Able to serve as key subject matter expert and mentor to other more junior level employees
4. Carries out complex activities with significant financial, client, and/or internal business impact
5. Creates and maintains internal documented procedures for assigned client relationships, including special procedures
6. More technically sound in area of expertise and has broader knowledge of other areas
7. Delivers a work product that requires less revision
8. Able to facilitate discussions and reach decisions
9. Works effectively as a team member but also independently
10. Works toward becoming proficient in all areas of the job

The successful candidate will have:

• Knowledge of trust/banking products and services, including industry knowledge, usually acquired through related work experience is required to service client and administrative needs.
• Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment. Excellent verbal and written communication skills are required.
• Critical thinking, analytical and problem-solving skills are needed to identify and resolve client inquiries.

Experience: A College or University degree and/or 4-8 or more years’ relevant experience in trust/banking operations experience is preferred. Client servicing background and proven work record.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.