Full Job Description
Federal Senior Principal Engineer, Solutions Architecture - SOCOM
(Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices)
Required location: Tampa, Florida
Key Responsibilities:
Dell's Federal Customer Success team is looking for an exceptional engineer for our Federal Business to support a wide array of enterprise technologies for our Dept of War support team. As a Dell Technologies Engineer in account services management, your core responsibilities include:
• Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
• Be independently motivated to continually learn new technologies. Due to Dell's large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons.
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices.
• Develop relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence.
• Assist customer and sales team with design, definition, and implementation of complex system requirements from a support sustainment perspective. Always operating from a proactive stance to maximize up time of customer's IT solutions.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
• Must have an active TS/SCI security clearance
• Intimate knowledge and understanding of Dell PowerEdge servers and storage products, specifically PowerEdge XE servers and PowerScale
• Intimate knowledge of networking infrastructure
• Strong knowledge working in Linux environments (RHEL and Ubuntu).
• In depth troubleshooting knowledge
• Strong understanding of Dell and vendor diagnostics utilities and their application
• Strong escalation management capability
• Ability to collaborate effectively with vendors and Dell Engineering
• Customer facing experience and the ability to work in a high-pressure environment
• 12+ years of technical support experience
• Must be a US citizen
Desired Requirements:
• A+, Security +, MCITP/MCSE, VCP, RHCSA, CCNA certifications
Responsibilities
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