Job Description:This job is responsible for identifying, developing, and managing strategic initiatives that support, enhance, and scale the Family Office Solutions platform within the Private Bank. The Family Office Client Management Executive is a senior leadership role responsible for defining the strategic vision, overseeing operational execution, and driving continued growth of comprehensive family office services for ultra-high-net-worth families who have entrusted the Private Bank to serve as their family office.
The role is accountable for ensuring the delivery of highly customized financial administration and reporting solutions, including Archway third-party data aggregation and reporting, bill payment administration, accounting, and financial reporting. These capabilities are delivered through a coordinated service model that brings together Family Office Strategists and specialists across Investments, Credit, Treasury Management, Trust, Wealth Planning, Operations, Technology, Risk, Compliance, and Product.
This executive serves as a strategic leader and enterprise partner responsible for aligning client needs, advisor engagement, operational capabilities, risk controls, technology initiatives, and platform innovation. The role requires strong collaboration across senior executives and key stakeholders, strategic analysis to inform new wealth management solutions, and disciplined execution to ensure the platform remains a premier, best-in-class offering for sophisticated clients and family enterprises.
The Family Office Client Management Executive is accountable for client satisfaction, operational excellence, risk management, talent development, innovation, and scalable growth. This role requires a highly strategic and influential leader who can balance executive client engagement, platform development, operational discipline, talent leadership, and risk oversight while inspiring teams and partners to deliver exceptional outcomes within a complex and highly regulated environment.
Responsibilities:- Drives the strategy, growth, and continued evolution of the Family Office Solutions platform, ensuring capabilities are aligned to the needs of ultra-high-net-worth clients, family enterprises, and their advisors.
- Identifies market trends, client needs, advisor feedback, and competitive dynamics to inform platform positioning, service enhancements, and product or capability development.
- Oversees the delivery of client and business offerings across Family Office Solutions, including Archway data aggregation and reporting, bill payment administration, general ledger accounting, and financial reporting.
- Partners with Family Office Strategists, Private Client Advisors, Family Office Product Manager and senior business leaders to support client retention, relationship expansion, successful onboarding, and new business opportunities.
- Serves as executive sponsor for complex and strategic Family Office client relationships, providing oversight for service reviews, escalations, issue resolution, and overall client experience.
- Collaborates with leadership across Wealth Management, Private Banking, Product, Technology, Operations, Risk, Compliance, Legal, Audit, Trust, Credit, Treasury Management, and Wealth Planning to enhance capabilities, strengthen controls, and improve the client value proposition.
- Establishes performance standards, service level expectations, operating routines, and metrics that drive accountability, consistency, scalability, and high-quality execution.
- Leads continuous improvement initiatives focused on efficiency, service quality, operational scalability, automation, client satisfaction, and advisor engagement.
- Maintains a strong risk and control environment, ensuring disciplined execution against relevant process inventories, operating procedures, controls, regulatory expectations, and governance requirements.
- Partners with Risk, Compliance, Legal, Audit, Operations, and Technology leaders to identify, assess, escalate, and mitigate operational, regulatory, fiduciary, and reputational risks.
- Oversees audits, regulatory examinations, control reviews, remediation activities, and issue management related to Family Office Solutions capabilities.
- Uses strong verbal and written communication skills to deliver clear, compelling messages to a wide range of audiences, including clients, advisors, senior executives, control partners, and team members.
- Leads, develops, and inspires a high-performing organization, creating a culture centered on client excellence, accountability, collaboration, inclusion, innovation, and continuous improvement.
- Attracts, retains, coaches, and develops top talent while building succession plans and talent pipelines to support organizational sustainability and future growth.
Managerial Responsibilities:This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
- Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
- Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
- Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
- People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
- Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
- Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
- Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage.
Skills:- Business Acumen
- Product Management
- Sales Strategy
- Scenario Planning and Analysis
- Strategy Planning and Development
- Change Management
- Executive Presence
- Market Analysis
- Organizational Effectiveness
- Product Design and Development
- Business Case Analysis
- Customer and Client Focus
- Financial Analysis
- Process Performance Measurement
- Sales Performance Management
Required Qualifications- Deep knowledge of Private Bank capabilities, solutions, service models, industry trends, and digital client experiences, including online and mobile platforms.
- Strong understanding of Private Bank and fiduciary products, client service functions, investment offerings, financial administration capabilities, and risk and oversight frameworks.
- Comprehensive understanding of business strategy with the ability to translate strategic priorities into executable plans and measurable outcomes.
- Demonstrated ability to identify client needs, market trends, advisor feedback, and business opportunities to inform platform strategy, service enhancements, and product development.
- Proven ability to build strong partnerships and collaborate effectively across functions, business lines, control partners, and senior stakeholder groups.
- Strong negotiation, influencing, executive communication, and conflict resolution skills.
- Experience leveraging quantitative and qualitative analysis to support sound judgment, business decision-making, service improvements, and strategic planning.
- Client-centric mindset with a demonstrated commitment to delivering superior outcomes, differentiated experiences, and high-quality execution.
- Ability to balance growth objectives with disciplined risk management, operational controls, regulatory requirements, and governance expectations.
- Proven execution and leadership capabilities with a demonstrated ability to drive results, establish routines, manage performance, and hold teams accountable.
- Track record of attracting, developing, coaching, and retaining top-performing talent.
- Demonstrated commitment to fostering an inclusive, collaborative, accountable, and high-performing culture.
- Experience leading complex teams or functions within a client-focused and highly regulated environment.
Preferred Experience- Significant leadership experience within Family Office, Wealth Management, Private Banking, Accounting Administration, Product Management, Operations, or another complex client service organization.
- Experience managing sophisticated ultra-high-net-worth client relationships, family office service models, or high-touch financial administration platforms.
- Proven success leading organizational transformation, operational improvement, product or platform development, and scalable growth initiatives.
- Strong understanding of family office operating models, financial administration, bill payment, accounting, investment reporting, and data aggregation solutions, including Archway or similar platforms.
- Experience partnering with advisors, specialists, technology teams, operations, risk, compliance, and senior executives to deliver integrated wealth management solutions.
Leadership ExpectationsThe successful candidate will:
- Act as an enterprise leader who influences outcomes across multiple business lines, stakeholder groups, and functional partners.
- Demonstrate executive presence, strategic thinking, strong judgment, and the ability to communicate clearly with clients, advisors, senior executives, and teams.
- Balance long-term platform vision with disciplined execution, measurable business results, operational excellence, and risk management.
- Champion a client-centric culture focused on delivering exceptional experiences, proactive service, and differentiated outcomes for ultra-high-net-worth families.
- Lead through partnership, collaboration, and influence in a matrixed environment.
- Drive innovation, transformation, and platform scalability while maintaining strong risk and control discipline.
- Build high-performing teams through coaching, accountability, inclusion, development, and succession planning.
For internal employees; participation in a work from home posture does not make you ineligible to post
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)
Pay and benefits information
Pay range
$210,000.00 - $335,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
