Bank of America Corporation

IT Asset Management Process Lead

Bank of America Corporation • $110K — $130K *
Chandler, AZ 85225In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of IT Asset Management (ITAM), Service Asset and Configuration Management (SACM), or related governance experience.
  • Strong understanding of process management and risk management frameworks.
  • Experience supporting regulatory compliance and audit activities.
  • Familiarity with ServiceNow, CMDB, or enterprise asset management platforms.
  • Excellent analytical and stakeholder management skills.

Responsibilities

  • Builds and manages teams to achieve quality and performance objectives.
  • Facilitates employee performance reviews and career development planning.
  • Manages application performance and solution delivery to meet compliance policies.
  • Cultivates relationships with business and technology partners while fostering communities of practice.
  • Contributes to technical domain technology strategy development.
  • Creates an inclusive work environment and addresses organizational blockers.
  • Ensures execution aligns with product strategy through collaboration with stakeholders.
  • Maintains process documentation under the ITAM Process Owner's direction.

Benefits

  • Inclusive work culture promoting career development.
  • Opportunity to lead and mentor a dedicated ITAM team.
  • Exposure to advanced technology and compliance frameworks.
  • Engagement with cross-functional business and technology leaders.
  • work-life balance with a standard 1st shift schedule.
Full Job Description
Position Summary:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
  • Accountable for the operational management and day-to-day execution of the Information Technology Asset Management (ITAM) Process. Plans, coordinates, and oversees process activities. Monitors process performance, controls, and compliance, and identifies improvement opportunities. Drives management of process documentation, risks, controls, metrics, governance routines, and audit activities. Responsible for supporting the ITAM Process Owner in ensuring compliance with enterprise policy requirements, maintaining accurate process inventories and documentation, managing process-related issues and challenges, coordinating planned process changes, and improving overall process maturity. Acts as the primary liaison across technology, risk, audit, compliance, data management, and other stakeholder organizations to ensure the ITAM process remains effective and sustainable.
  • The ITAM team is responsible for ensuring technology hardware, software, cloud, virtual, and emerging technology assets are properly governed throughout their lifecycle and that accurate, complete, and reliable asset data is available for operational, security, financial, regulatory, and audit purposes. The ITAM Process Manager serves as the operational lead for the ITAM process, supporting enterprise process obligations, process inventory management, risk and control alignment, audit readiness, process documentation, metrics management, process change activities, and continuous improvement initiatives.


Responsibilities:
  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with product management and other stakeholders
  • Process Policy Management - Serve as delegate to the ITAM Process Owner; maintain process documentation, process maps, procedures, and process inventories
  • Risk, Control Compliance Management - Identify, document, and maintain risks, controls, metrics, remediation plans, audit responses, and regulatory obligations
  • Process Performance Metrics - Monitor KPIs, dashboards, process health, control effectiveness, and reporting
  • Process Change Management Evolution - Assess impacts of planned changes, review change requests, and ensure changes are governed and documented
  • Stakeholder Audit Engagement - Coordinate with technology, risk, compliance, audit, and governance partners
  • Continuous Improvement - Lead automation, simplification, operational excellence, and process maturity initiatives


Required Qualifications:
  • 5+ years of IT Asset Management (ITAM), SACM, CMDB, or related governance experience
  • Strong understanding of process management, risk management, and control frameworks
  • Experience supporting regulatory, compliance, and audit activities
  • ServiceNow, CMDB, or enterprise asset management platform experience
  • Strong analytical, reporting, and stakeholder management skills


Desired Qualifications:
  • ITIL Foundation Certification
  • Experience in a regulated financial institution
  • Operational Risk Management experience
  • Process Governance and Process Inventory experience
  • Continuous Improvement and Automation experience
  • This role is ideal for a senior process leader who can operate independently, manage complex governance requirements, influence across organizational boundaries, and serve as the operational owner of the ITAM process on behalf of the Process Owner.


Skills:
  • Influence
  • Risk Management
  • Solution Design
  • Stakeholder Management
  • Technical Strategy Development
  • Analytical Thinking
  • Application Development
  • Collaboration
  • Result Orientation
  • Solution Delivery Process
  • Other


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Finance & Insurance
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ
BAC
* Ladders Estimates

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