Jones Lang LaSalle Incorporated

Facility Manager Operations & Service Delivery

Jones Lang LaSalle Incorporated • $100K — $110K *
Chicago, IL 60629In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 5+ years in facilities management or related fields.
  • Ability to develop SOPs and training materials for FM operations.
  • Strong analytical skills for expense management and KPI evaluation.
  • Proven success in collaborating with FM teams to implement processes and measure outcomes.
  • Ability to interpret and integrate legal and technical requirements into FM processes.
  • Problem-solving mindset focused on operational efficiency across diverse environments.

Responsibilities

  • Develop and document standardized operating procedures for consistent FM execution.
  • Partner with FM teams and retail banking stakeholders to align priorities for facility management.
  • Drive operational efficiency by optimizing workflows and reducing redundancies.
  • Deliver a seamless client experience through effective communication between FM and real estate organizations.
  • Design training programs to ensure safety and compliance within FM processes.
  • Establish performance metrics and KPIs to evaluate and improve operational effectiveness.
  • Oversee facility operations, including maintenance and emergency response programs.

Benefits

  • 401(k) plan with matching company contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
What this job involves: Lead the delivery of best-in-class facilities management (FM) operations across a retail banking portfolio by developing, documenting, and implementing standardized processes that drive consistency, compliance, and operational efficiency. This role partners closely with the Facilities Management (FM) team and broader business stakeholders to align operational execution with financial objectives, service contracts, regulatory requirements, and health and safety standards-while continuously improving performance through structured training and measurable outcomes.

What your day-to-day will look like:
  • Develop, document, and implement standardized operating procedures (SOPs) across the facilities management program to ensure consistent execution, regulatory compliance, and scalable operational efficiency.
  • Partner directly with the FM team and retail banking operations stakeholders to align priorities, strengthen collaboration, and translate business needs into effective and efficient facility management solutions.
  • Drive operational efficiency initiatives by optimizing workflows, reducing redundancies, and ensuring consistent application of best practices across the portfolio.
  • Deliver a seamless client experience by serving as a key interface between facilities management and the real estate organization, ensuring processes are clearly understood, adopted, and executed.
  • Design and deliver training programs to enable FM teams and vendors to effectively implement processes, reinforcing safety, compliance, and service excellence.
  • Establish and monitor KPIs and performance metrics to evaluate process effectiveness, support data-driven decision-making, and drive continuous improvement.
  • Oversee facility operations and maintenance programs, including inspections, preventive maintenance, and emergency response, to protect asset value and ensure uninterrupted branch operations.


Desired or preferred experience and technical skills:
  • Facilities Management Operations: Strong understanding of retail banking environments as facilities management operations, with the ability to translate operational needs into structured FM processes and execution standards.
  • Client & Stakeholder Partnership: Proven ability to collaborate with FM teams and business partners while developing documentation and presenting operational performance and recommendations to leadership.
  • Financial & Operational Efficiency: Experience managing budgets, analyzing performance, and driving cost efficiencies through process improvement within facilities management programs.
  • Process & Continuous Improvement: Demonstrated expertise in process standardization, implementation, and performance measurement to enhance FM service delivery and achieve operational efficiency at scale.


Required Skills and Experience:
  • Bachelor's degree or 5+ years of experience in facilities management, corporate real estate, or a third-party FM environment.
  • Proven ability to develop process documentation, SOPs, and training materials specific to facilities management operations.
  • Strong analytical and financial skills, including expense management, variance analysis, and KPI-driven performance evaluation.
  • Demonstrated success in partnering with FM teams to implement processes, train stakeholders, and measure performance outcomes.
  • Ability to interpret legal, regulatory, and technical requirements and integrate them into FM operational processes.
  • Strong problem-solving mindset with a focus on driving operational efficiency, consistency, and disciplined execution across diverse environments.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

100,000.00 - 110,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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