Jones Lang LaSalle Incorporated

Facilities Manager - Scalable FM

Jones Lang LaSalle Incorporated • $90K — $136K *
Toronto, ON M3C 0E3In-Person
Real Estate & Construction
5 - 7 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • 5+ years in facilities or property management
  • Strong knowledge of mechanical and electrical systems (MEP)
  • Proficient in financial management and budgeting
  • Experience with CMMS and reporting tools
  • Solid MS Office skills, especially in communication
  • Customer service-oriented with strong interpersonal skills
  • Ability to manage multiple projects independently

Responsibilities

  • Serve as the main contact for daily FM services across sites
  • Matrix-manage staff for optimal FM performance
  • Collaborate with providers on scope and assessments
  • Monitor service level agreements (SLAs) to ensure compliance
  • Oversee work orders from initiation to completion
  • Build and maintain strong customer relationships
  • Conduct regular account reviews for service improvement

Benefits

  • Remote work opportunity available across Canada
  • Focus on teamwork and collaboration with various teams
  • Use of AI technology for recruitment and job alignment
  • Encourages application irrespective of full qualifications
  • Opportunities for continuous process and service improvement
Full Job Description
Facility Manager - JLL

What this job involves:

The Facility Manager serves as the primary interface between our clients, account teams, and service providers to ensure superior delivery of facilities services. You will resolve issues and conflicts quickly and efficiently while maintaining the highest degree of customer service. This role requires strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships. Your responsibilities include liaising with contractors, coordinating maintenance and operations, supporting effective delivery of contracted services, and managing occupancy services and administration. NOTE: While this role is virtual, location must be in Canada.

What your day-to-day will look like:
  • Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities
  • Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope
  • Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities
  • Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices
  • Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel
  • Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting
  • Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval
  • Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment
  • Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets
  • Participate in after-hours call rotation for dispatching and following up on emergencies


Required Qualifications:
  • Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity
  • Solid knowledge of building mechanical and electrical systems (MEP)
  • Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting
  • Experience using CMMS systems and reporting tools
  • Proficient in MS Office with strong written, verbal, and interpersonal communication skills
  • Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)
  • Knowledge of customer service principles and practices with strong customer focus
  • Ability to work independently with minimal supervision and prioritize multiple projects efficiently
  • Proven ability to manage through stressful situations and maintain composure under pressure


Preferred Qualifications:
  • Bachelor's or Associate's Degree or equivalent work experience
  • Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations
  • Retail facilities management experience
  • Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities
  • Ability to quickly learn and adapt to company-required software systems


Estimated compensation for this position:

90,000.00 - 136,500.00 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Toronto, ON

Opening Type:

New Role

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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