CBRE Group, Inc

Facilities Account Manager - D.C.

CBRE Group, Inc • $90K — $120K *
Washington, DC 20011In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree from a four-year college or university.
  • 8 years+ relevant work experience in facility management or a related field.
  • Advanced proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
  • Strong commercial insight and experience managing a P&L are preferable.
  • Exceptional communication skills, both written and verbal.

Responsibilities

  • Lead, coach, and guide the account team to meet and exceed contractual commitments.
  • Identify and implement strategic growth opportunities for the account.
  • Act as the main point of contact for all operational needs of the client account.
  • Supervise and coordinate all operational activities including maintenance and vendor services.
  • Ensure compliance with regulatory policies and maintain robust governance across the account.
  • Communicate effectively with clients on operational updates and reports.
  • Foster a learning environment and ensure staff are adequately trained.

Benefits

  • Opportunities for career development and advancement.
  • Robust training and development programs.
  • Supportive work environment promoting diversity, equity & inclusion.
  • Flexible working hours to accommodate client needs.
  • Health and safety measures are prioritized at the workplace.
Full Job Description
Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As an Account Manager you would be accountable for providing leadership, management, and development of a client account, ensuring both financial and operational commitments are met and exceeded.

This leadership role is the single point of contact for all operational needs for a single customer account within GWS Local, with a maintenance revenue up to $5m. The AM is responsible for delivering the full suite of FM services (hard and soft) to key clients, working in partnership with all stakeholders to ensure exceptional service is delivered and maintained at all times.

What You'll Do:

General/Operations:

  • Provide leadership, coaching and guidance to the account team, to ensure contractual commitments are met and exceeded.
  • Identify and execute opportunities for the strategic development of the account, driving organic growth through the delivery of extra works and projects, and ensuring the account is retained upon renewal.
  • Act as the single point of contact for overall account operations ensuring contractual compliance.
  • Supervise, plan, and coordinate all aspects of operations, including preventative maintenance (PM), reactive maintenance, vendor services, help desk operation, soft service delivery where in scope, and extra works.
  • Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the Local Target Operating Model are in place.
  • Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews.
  • Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other related reports in line with contract requirements.
  • Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generate a robust communication strategy and ensure accuracy of reporting and client submittals.
  • Drive innovation and thought-leadership on the account, engaging with subject matter experts to provide a diverse offering of solutions to complex client problems.
  • Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company's RISE values.
  • Support effective business communication internally and externally, with clients, CBRE team members, vendor partners, tenants, landlords, and all other business stakeholders.
  • Support the sales process through solution development, participating in presentations and consultation meetings, and hosting visits as necessary.
  • Support account diversity, equity & inclusion (DE&I) objectives; promote and maintain CBRE culture throughout account.

People:

  • Accountable for all key hiring decisions; recruit, retain and develop talent for the present delivery and future growth.
  • Provide leadership, guidance, coaching and direct support to deliver service excellence and high levels of employee engagement and ensure effective performance management is in place.
  • Foster a learning environment, with appropriate training and development planning across the account.
  • Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and contractual commitments.
  • Ensure training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.
  • Ensure effective succession planning is completed account-wide.

Finance/Commercial:

  • Full responsibility for Profit & Loss including development of account financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth, ensuring that targets are met or exceeded.
  • Ensure business policies and processes are effectively communicated and implemented across the account.
  • Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.
  • Review purchase orders to ensure financial, contractual, and commercial accuracies.
  • Supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of additional scope opportunities.
  • Drive sustainable organic growth of the account, maximizing extra works and project opportunities.

QHSE:

  • Ensure the provision of a healthy and safe working environment on the account.
  • Maintain both client and CBRE health and safety policy and process, ensuring this is effectively implemented across all service lines, self-perform and vendor delivered.
  • Develop environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
  • Responsible for facility inspections for quality assurance on a periodic basis. Ensure facility procedures comply with local, state, and federal regulations.

Supervisory Responsibilities

  • Provides formal supervision to individual employees within single functional or operational area.
  • Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
  • Effectively recommends same for direct reports to next level management for review and approval.
  • Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
  • Prepares and delivers performance appraisal for staff.
  • Mentors and coaches team members to further develop competencies.
  • Leads by example and models behaviors that are consistent with the company's value.

What You'll Need:

Education & Experience

  • Bachelor's degree from four-year college or university.
  • 8 years+ relevant work experience.

Technology Skills

  • Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

Communication Skills

  • Ability to comprehend, analyze, and interpret complex business documents and respond effectively to sensitive issues.
  • Requires ability to write reports, manuals, speeches and articles using distinctive style.
  • Capability to create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
  • Effective motivation and negotiation skills.

Reasoning Ability

  • Ability to solve advanced problems and deal with a variety of options in complex situations.
  • Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
  • Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Financial Knowledge

  • Ability to calculate intermediate figures such as percentages.
  • Strong commercial insight is essential, and experience of managing a P&L is preferable.

Other Skills and Abilities

  • Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
  • Responsible for setting department deadlines; errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

Circumstances

  • Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers.
  • This role will require travel on occasions, to other work locations for team meetings, site visits or to attend conferences and events.
  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About CBRE Group, Inc

CBRE is a vertically integrated global commercial real estate services and investment firm. The company was established in 1992 and is headquartered in Chicago, Illinois, United States.

CBRE Group, Inc Careers

Join the world-class team at CBRE Group, Inc, the global leader in real estate services and investment. At CBRE, we are committed to fostering a culture of innovation, diversity, and professional growth. Our team is composed of industry-leading experts who are passionate about shaping the future of real estate.

Work You’ll Do

At CBRE, you will have the opportunity to engage in transformative projects that reshape the landscape of modern real estate. Our professionals lead with expertise and a deep understanding of industry needs, making CBRE the epitome of excellence in the real estate sector.

Explore Job Opportunities and Internships

Whether you're starting your career or looking to make a significant impact in the real estate industry, CBRE offers a range of job opportunities and internships that will harness your skills and expand your horizons. From positions in management to roles in research and analytics, your perfect job awaits.

Innovate and Lead

Join a team where innovation and leadership go hand in hand. CBRE empowers its employees to take the lead on projects, encouraging a culture of leadership that permeates every level of the company. With CBRE, you can transform your career trajectory through meaningful work that drives the real estate market forward.

Professional Growth and Development

CBRE is dedicated to the professional growth of its employees. With comprehensive diversity training and leadership development programs, we ensure that every team member has the resources to succeed. Our commitment to professional development is unmatched, offering continuous learning opportunities and career advancement.

Benefits and Culture

At CBRE, we understand that our employees are our greatest asset. That’s why we offer competitive benefits that support both your professional and personal life. Our inclusive culture champions diversity, encouraging a workplace where every voice is heard and valued.

Networking and Career Advancement

Enhance your career through CBRE’s vast networking opportunities. Connect with industry leaders, participate in global conferences, and engage in groundbreaking projects. Our robust networking channels foster connections that lead to dynamic career opportunities and lasting professional relationships.

Join Our Team

Ready to advance your career at CBRE Group, Inc? Explore our current job openings and find out how your skills and interests align with our needs. We are always on the lookout for passionate, creative, and solution-driven team players.

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Apply Now

Start your journey with CBRE today. Submit your resume, prepare for your interview, and get ready to join a company where your career will flourish. Let’s build a better future together.

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At CBRE Group, Inc, we don’t just offer jobs—we offer careers that make a difference. Join us and be a part of our journey to shape the world of real estate.
Learn more about CBRE Group, Inc
Size
105,000 employees
Market Cap
$23.8 billion
Industry
Real Estate & Construction
Net Income
$751.9 million
Founded
1906
5 Year Trend
+9.8%
Revenue
$23.8 billion
NASDAQ
CBRE
* Ladders Estimates

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