Exelon Corporation

External Affairs Mgr - BGE

Exelon Corporation • $118K — $162K *
Baltimore, MD 21215In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations.
  • 7-10 years of relevant experience, with at least 5 years in customer service-related areas.
  • Strong interpersonal skills, emphasizing negotiation and facilitation.
  • Effective written and verbal communication skills.
  • Proficient with relevant computer systems and literacy.
  • Self-motivated, capable of independent decision-making.
  • 9-12 years of relevant experience can substitute for a degree.

Responsibilities

  • Establish and maintain relationships with elected officials and government leaders.
  • Develop and execute community outreach plans for high-impact projects.
  • Identify and resolve issues affecting customer satisfaction and financials.
  • Participate in community and economic development organizations.
  • Interface with account managers to ensure quality service for government accounts.

Benefits

  • 401(k) match and annual company contribution.
  • Medical, dental and vision insurance.
  • Life and disability insurance.
  • Generous paid time off including various leave options.
  • Employee Assistance Program for mental and emotional support.
  • Wellbeing programs including tuition reimbursement and fitness reimbursement.
Full Job Description
Primary Purpose

We currently have two External Affairs Manager positions that BGE is looking to be filled: one for Baltimore City and the other for Harford, Carroll, Cecil, and Frederick Counties.

Develop and enhance relationships with governmental officials to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments.

Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties

  • Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-today and emergency response situations. Represent the Company at municipal council meetings and other after hours official forums. (35%)
  • Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (35%)
  • Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials. (15%)
  • Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (10%)
  • Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)

Job Scope

  • This position is responsible for resolving conflicts utilizing effective communication, facilitation, conflict management and mediation skills. Position requires development of strategic relationships with key decision makers in the governmental, business and community sectors. Also requires detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy. Requires high degree of confidentiality. Issues addressed by this position can have significant impact on the company's financial goals, customer satisfaction, efficient operations and corporate image.
  • Substantial amount of off-hours participation in Municipal, Political and Community meetings is required.
  • Position must also be available to respond to emergencies on a 24/7 basis.
  • Work involves independent decision-making, leadership, creativity, and flexibility.
  • Position works independently with minimal supervision and frequent direct interaction with corporate leadership team.

Minimum Qualifications

  • Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
  • 7 - 10 years relevant experience, with at least 5 years' experience in customer service-related areas
  • Well-developed interpersonal skills, including negotiation and facilitative skills
  • Demonstrated effective written and verbal communication skills.
  • Knowledge of relevant computer systems and ability to display applicable level of computer literacy
  • Self-motivated with ability to demonstrate independent decision-making
  • In lieu of degree, 9-12 years of relevant experience

Preferred Qualifications

  • 5+ years of experience in External Affairs, Government Relations, Public Policy, Community Engagement, Public Affairs, or a related field.
  • Knowledge of local and state government, legislative processes, and public policy development.
  • Ability to influence, negotiate, and manage sensitive issues in politically and publicly visible environments.
  • Utility, energy, infrastructure, regulatory, or emergency management experience preferred.

Benefits

  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $118,400.00/Yr. - $162,800.00/Yr.
  • Annual Bonus for eligible positions: 20%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

About Exelon Corporation

Exelon Corporation is an American energy producer, trader, and distributor. The company provides services for energy generation businesses in the United States. The company owns, contracts, and invests in electric generating facilities such as nuclear, fossil, and hydroelectric generation facilities, as well as wind and solar facilities. It is also involved in the wholesale and retail customer supply of electric and natural gas products and services including renewable energy products, risk management services, natural gas exploration, and production activities. In addition, the company is engaged in the purchase and regulated retail sale of electricity and the provision of distribution and transmission services in northern Illinois, southeastern Pennsylvania, and central Maryland. It is also involved in the purchase and regulated retail sale of natural gases and the provision of distribution services in the Pennsylvania counties surrounding the City of Philadelphia, as well as in central Maryland including the City of Baltimore. Exelon Corporation operates through nine segments: Mid-Atlantic, Midwest, New England, New York, ERCOT, other regions, ComEd, PECO, and BGE. It sells electricity, natural gases, and other related products and solutions to various customers including distribution utilities, municipalities, and cooperatives, as well as to commercial, industrial, governmental, and residential customers. Founded in 1887, Exelon Corporation is headquartered in Chicago, Illinois.

Exelon Corporation Careers

Join the dynamic team at Exelon Corporation, a leader in the energy industry, where innovation, leadership, and professional growth are at the forefront of our operations. As one of the largest electric utility companies in the United States, Exelon offers unparalleled job opportunities and a commitment to diversity and sustainability that sets us apart.

Work You’ll Do

At Exelon, we empower our employees to excel in their careers by fostering an environment of continuous innovation and growth. Our diverse team of professionals is dedicated to shaping the future of energy with cutting-edge technologies and sustainable practices.

Explore Career Paths

Whether you're a seasoned professional or a recent graduate, Exelon has a variety of career paths to suit your skills and ambitions. From engineering to customer service, each position offers the chance to make a significant impact.

Internship Programs

Kickstart your career with an Exelon internship. Our programs provide invaluable industry experience and a chance to network with leaders in the field. Interns at Exelon are crucial team members, working on projects that advance both their careers and our company’s goals.

Professional Development

Invest in your future with Exelon’s robust professional development programs. We offer leadership training, skills enhancement workshops, and continuous learning opportunities that promote career advancement and personal growth.

Benefits and Culture

Exelon is committed to providing a supportive work environment with benefits that enhance the lives of our employees and their families. Our culture is built on respect, integrity, and inclusion, where every team member’s contribution is valued.

Join Our Team

Discover the opportunities that await at Exelon Corporation. We are actively hiring and looking for talented individuals who are passionate about building a sustainable future.

Search Exelon Jobs

Find open positions that match your skills and interests. We seek curious, innovative, and solution-driven team players.

Prepare for Your Interview

Stand out in your interview with Exelon by tailoring your resume to highlight relevant experience and skills. Our hiring process is designed to identify and attract professionals who are ready to lead and inspire.

Stay Connected

Keep up to date with the latest at Exelon Corporation by following our careers blog. Gain insider perspectives and industry-leading insights that you can apply to your professional life.

Networking and Career Growth

At Exelon, your career development is enhanced by our commitment to networking and mentorship. Connect with colleagues and leaders who can help guide your career path and open doors to new opportunities.

Diversity and Inclusion

We pride ourselves on fostering an inclusive workplace where diverse perspectives are celebrated. Exelon’s commitment to diversity training ensures that all employees have the opportunity to thrive. Join Exelon Corporation today and be part of a team that is dedicated to innovation, leadership, and the future of energy. Explore job opportunities and embark on a rewarding career path that offers growth, stability, and a chance to make a difference.
Learn more about Exelon Corporation
Size
31,518 employees
Market Cap
$42.3 billion
Industry
Energy & Utilities
Net Income
$1.9 billion
Founded
2000
5 Year Trend
+3%
Revenue
$33 billion
NASDAQ
EXC
* Ladders Estimates

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