Qualifications

• Expertise in Zscaler Zero Trust security environments
• Strong understanding of HTTP and TLS protocols and associated cyber defense principles
• Knowledge of firewall security rules and policies
• Experience with CI/CD automation including GitHub and Ansible
• Fluency in French and English
• Solid understanding of enterprise security and telecommunications environments
• Excellent interpersonal and communication skills
• Results-oriented with strong negotiation abilities
• Ability to swiftly identify issues and workaround solutions
• Adept at navigating ambiguity and complex situations
• Highly organized with effective priority management
• Collaborative mindset with a creative problem-solving approach
• Capability to mentor and serve as a technical resource

Responsibilities

• Develop and implement action plans related to security and operational objectives
• Coordinate and execute assigned technological mandates
• Identify correction and optimization opportunities within environments
• Update technical documentation and data
• Provide specialized technical support for complex incidents and requests
• Maintain relationships with technology vendors and partners
• Conduct advanced configuration and software maintenance related to telecommunications and cyber defense
• Proactively monitor environments to prevent incidents and security lapses
• Design or enhance tools and processes for performance and security improvements
• Contribute to post-mortems for major incidents
• Engage in modernizing physical and virtual infrastructures
• Participate in operational automation initiatives
• Diagnose complex issues with security and telecom teams
• Define objectives, methods, and operation-oriented solutions
• Participate in change deployment and monitoring activities (including nights and weekends)
• Support and develop less experienced team members
• Proactively share knowledge

Benefits

• Hybrid work model with two days per week in Montreal or Lévis
• Engagement in complex and significant telecommunications and cyber defense projects
• Opportunity to innovate and improve operational practices
• Collaboration with multidisciplinary teams
• Possibility to mentor and develop team skills
• Focus on continuous improvement and technological debt reduction