Jones Lang LaSalle Incorporated

Experience Program Manager

Jones Lang LaSalle Incorporated • $70K — $95K *
Wichita, KS 67212In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in operations, facility management, or client advisory services
  • Strong analytical and financial skills
  • Excellent communication skills at all organizational levels
  • Proficient in Microsoft Office Suite and project management tools
  • Ability to manage multiple priorities in a fast-paced environment
  • Bachelor's Degree or equivalent experience
  • Willingness to travel up to 25% of the time

Responsibilities

  • Support program strategy and implementation aligning with client objectives
  • Develop customer engagement initiatives to enhance workplace experiences
  • Recommend onsite foodservice solutions based on client needs
  • Analyze performance metrics and financial data for program planning
  • Manage vendor relationships to ensure high-quality service delivery
  • Gather client feedback to improve services and address concerns
  • Collaborate across functions to ensure seamless service operations

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% of salary
  • Generous paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
Job Summary

The Experience Program Manager is an on-account role within JLL's Experience Services team. This onsite role is responsible for supporting program operations and client advisory services, leveraging industry benchmarking and market insights to provide guidance that supports client objectives and adds value across their portfolio. This position serves as a trusted business partner, focusing primarily on breakroom services and comprehensive workplace amenities. The role requires strong client-facing capabilities, cultural alignment with client values, and the ability to drive mutually beneficial outcomes through reliable service delivery. This role requires demonstrating JLL's leadership behaviors by inspiring teams and clients, working collaboratively across the enterprise, simplifying complex service delivery challenges, making intentional data-driven decisions, and staying future-ready through continuous innovation and transformation.

Key Responsibilities

Strategic Program Support & Advisory Services
  • Support program strategy, implementation, scope management and deliverables that drive client objectives in collaboration with account leadership and client stakeholders
  • Support customer engagement initiatives through program development and knowledge sharing, offering insights into workplace trends, best practices, and innovative solutions to enhance workplace experience
  • Assess client needs to recommend optimal onsite foodservice solutions, including vending, micro market options, coffee service, and equipment recommendations
  • Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements


Performance Management & Financial Oversight
  • Support creation and adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects
  • Analyze program financial data to support program planning and provide recommendations that align with client vision
  • Maintain high-quality services through operational management, risk assessment, issue resolution, and continuous improvement


Vendor Relations & Partnership Management
  • Establish and maintain relationships with vendors, service providers, and consultants to support workplace programs and projects
  • Ensure vendor partnerships contribute positively to the overall workplace experience through operational excellence and performance monitoring


Client Relationship & Communication Management
  • Proactively seek and share feedback from clients, stakeholders, and end-users to understand vision, satisfaction levels and identify areas for service enhancement
  • Anticipate and respond to client stakeholder needs and concerns, transforming problems into opportunities
  • Present program recommendations and options to stakeholders, explaining benefits and implementation considerations
  • Project and practice consistent ownership attributes, providing high-level customer service at all points of contact
  • Communicate proactively across all levels of the organization and multiple departments


Operations & Cross-Functional Collaboration
  • Provide team support in operational matters, ensuring smooth day-to-day functioning of workplace services
  • Work cross-functionally to deliver as one team, integrating experience concepts and supporting all capabilities
  • Proactively identify gaps and escalate risks and issues at the account level (audit findings, client complaints, vendor service issues, information security, and KPI impacts)
  • Support new site setup and breakroom program implementation


Innovation & Continuous Improvement
  • Support continuous improvement and innovation by participating in best practice development at the Experience Services platform level
  • Adopt and support development of new tools, process re-engineering, and innovations that provide service delivery improvements


Required Qualifications
  • Contribution motivated, highly collaborative, and strong interpersonal skills
  • Excellent verbal and written communication skills, with the ability to communicate professionally at all levels of an organization, including strong presentation and active listening skills
  • Ability to manage multiple priorities and deliver results in a fast-paced heavily matrixed environment
  • Bachelor's Degree, or equivalent combination of education and experience
  • Must be able to travel up to 25%
  • Strong analytical/financial aptitude
  • Proficient skills in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Planner, and Outlook)
  • Experience with project management and data visualization tools, including Smartsheet for project tracking and maintenance
  • Ability to create, maintain, and analyze business intelligence (BI) reporting and dashboards to support data-driven decision making
  • Comfort with digital tools and platforms to enhance service delivery and operational efficiency


Preferred Qualification
  • 2-3 years prior experience in operations, facility management, food service operations, client advisory services, and/or hospitality industry


The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Wichita, KS

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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