T-Mobile

Business Operations Manager

T-Mobile$84K — $152K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 2 years of related experience or equivalent education and experience.
  • 4+ years of experience in an operations environment.
  • Ability to think critically and creatively.
  • Strong presentation skills for engaging with leadership.
  • Strategic thinking and problem-solving abilities.
  • Effective communication skills across diverse teams.
  • Proficiency in MS Office Suite.

Responsibilities

  • Serve as the main point of contact between T-Mobile and JV partners for operational issues and recommendations.
  • Analyze and evaluate operational gaps with partners and drive resolutions.
  • Ensure reporting captures all costs related to partners and vendors in Fiber operations.
  • Pursue operational excellence through scalable systems and processes.
  • Manage special projects and tasks as assigned by management.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) with company match and employee stock grants.
  • Paid time off including 12 paid holidays annually.
  • Tuition assistance and college coaching programs.
  • Childcare subsidies and family support benefits.
  • Access to discounts on mobile service and home internet.
  • Flexible spending accounts for health and dependent care.
Full Job Description
This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met. This individual will drive operational excellence with our partners, streamline communication, processes and systems. Audit partner- customer engagements to ensure optimal performance, and identify opportunities and influence leaders to take action to optimize operations and customer experience. Be critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This individual will manage costs and procurement tasks associated with partners/vendors in the Fiber Operations organization. This is a hybrid role requiring a minimum of 3 days per week in the office. Responsibilities: • Be the single point of contact between T-Mobile groups and the JV partner to funnel issues, recomendations, changes, etc across all operational functions. • Provide strategic guidance by identifying, evaluating and analyzing critical gaps and issues with partnering and driving to resolution • Ensure appropriate reporting and data in place to capture costs associated with partners & vendors within Fiber operations • Strive for operational excellence with scaleable systems and processes within Fiber Operations • Also responsible for other Duties/Projects as assigned by business management as needed. Knowledge, Skills, and Abilities: • Business analysis • Ability to think critically and creatively • Presentations for leadership • Strategic thinking • Communication • Ability to use MS office suite • Ability to research and fact find Qualifications: • Bachelor's degree plus 2 years of related work experience OR combination of education and experience deemed equivalent. • 4+ years of experience in operations environment. • At least 18 years of age • Legally authorized to work in the United States Base Pay Range: $84,800 - $152,900 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ359449¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

About T-Mobile

T-Mobile US, Inc. is a wireless company. As of December 31, 2016, the Company provided wireless communications services, including voice, messaging and data, to over 71 million customers in the postpaid, prepaid and wholesale markets. It provides services, devices and accessories across its brands, T-Mobile and MetroPCS. It provides wireless communication services through a range of service plan options. The Company offers a device trade-in program, Just Upgrade My Phone (JUMP!), which provides customers a specified-price trade-in credit and upgrade eligibility after approximately six months of service; Equipment Installment Plan (EIP), which is designed to provide financing to customers for the purchase of devices, and installment agreements for accessories; T-Mobile Tuesdays, which offers customers free stuff and access to various offers from brands; and T-Mobile ONE and Simple Choice plans.
Learn more about T-Mobile
Size
75,000 employees
Market Cap
$174.7 billion
Industry
Net Income
$3 billion
Founded
2002
5 Year Trend
+16.4%
Revenue
$68.3 billion
NASDAQ

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