JOB DESCRIPTION SUMMARYThe Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community's occupancy, resident satisfaction and retention goals while partnering with the centralized leasing team to help prospects with on-site leasing activities.
The Experience Manager will have three major focus areas:
Resident experience: The first point of contact to meet the needs of all residents utilizing in-depth knowledge of the community and its functions promoting an exceptional living experience for all residents, achieving community goals surrounding resident satisfaction and retention.
• Move-in experience: Create a seamless move-in experience to ensure residents feel welcomed and appreciated.
• Renewal Experience: Take a pro-active approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal.
Problem Resolution: Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solve problems and identify opportunities for improvement.
Leasing experience: Supports the activities of the central leasing team to coordinate the communities leasing and touring activities.
JOB DESCRIPTION1. Creates an environment of openness and cooperation to achieve the community's resident satisfaction and retention goals by sponsoring various resident activities and events, organizes, coordinates, and implements resident services, functions, and programs.
2. Oversees the lease renewal program, including various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.
3. Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.
4. Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solved problems and identify opportunities for improvement.
5. Supervises the community's experience team members by interviewing, hiring, orienting, and developing employees, and manages their performance in accordance with Company policies, values, and business practices.
6. Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
7. Directs the community's marketing and advertising activities, overseeing on-site traffic, and ensuring an appropriate inventory of "ready" apartments are available.
8. Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops, and implements short- and long-term marketing plans and goals to sustain occupancy.
9. Develops print and internet advertising strategies, uses available technology to promote the community.
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The hourly range for the position is $38.00 - $40.00
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
