Position Summary:
The Regional Manager BTR is responsible for assisting in the development and monitoring of company policies and procedures related to property management for BTR communities within a specified region. Responsible for recruitment, training, development, and supervision of Community Managers, and shares responsibility for maintaining the physical asset and performance of assigned properties. This position will also assist the Area/Regional Vice President and/or other supervisors with special projects as needed. Exhibits strong commitment to the service needs of the internal and external customer.

Essential Job Functions:

• Takes a hands-on approach to determine and accomplish portfolio goals and objectives.

• Hires, trains, supervises, develops, and mentors Community Managers in accordance with company policies, procedures, and directives; conducts performance evaluations on supervised employees; assists Community Managers with site-level employees. Reviews and approves onsite employee status changes, and terminations.

• Establishes effective and regular communication/meetings with employees, owners and AVP/RVP.

• Reviews, monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; establishes unit pricing based on weekly market surveys.

• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same.

• Inspects properties regularly to ensure BH standards are maintained; evaluates maintenance, grounds, and office operations in areas of efficiency. Conducts periodic inspection of vacant homes for market-ready condition.

• Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and reviews and approves expenditures within specified budget guidelines. Negotiates and/or evaluates contracts and makes recommendations as needed.

• Serves as primary liaison between Owner or Owner’s representatives and BH; provides asset managers and/or owner groups with necessary reporting and updates. Responds to client/asset manager concerns, questions, issues, and requests promptly through timely reporting and ongoing communication.

• Quarterly reviews (QAR) develops PM action plans for deficient items (RM Red Flag Action Plan). Escalates to AVP/RVP and/or other appropriate parties for approval when additional action is necessary.

• Travel up to 50% or as needed is required; reasonable use of your vehicle will be required from time to time.

• Other duties as assigned

Minimum Qualifications/Skills:

• Minimum of 2 years of previous Property Management experience (Community Manager or above)

• Proficiency in property management systems (experience with Yardi Voyager preferred)

• Strong ability to analyze financial data, develop and manage budgets, and interpret market surveys to inform decision-making

• Intermediate to advanced proficiency with computer applications, including Microsoft Office Suite

• Ability and willingness to travel up to 50% based on business needs; reliable transportation required, along with a valid driver’s license

• Professional presence with sound judgment and a customer-focused mindset

• Effective communication, interpersonal, and leadership skills, with the ability to influence and build relationships across teams

• Demonstrated ability to perform effectively in a fast-paced, results-driven environment

• CAM (Certified Apartment Manager) and/or CAPS (Certified Apartment Portfolio Supervisor) designation may be required in accordance with applicable state or local regulations

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours as needed to meet business needs.

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This job generally operates in a professional office environment but may also occasionally operate in an outdoor environment.  While performing the duties of this job, employees must be able to remain in a stationary position for extended periods, occasionally moves throughout the office, constantly operates a computer and other office equipment, frequent and repetitive motion, including movements of the wrists, hands and/or fingers, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds. This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.