American Institute of Certified Public Accountants

Experience Delivery Manager

Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 7 years' experience in marketing or digital content management
  • Experience with user-centric design for meaningful user experiences
  • Proven track record in developing digital marketing campaigns across multiple platforms

Responsibilities

  • Manage end-to-end delivery of marketing campaigns within a squad structure
  • Collaborate with proposition owners and partners to address campaign concerns
  • Create and submit clear marketing briefs with SMART goals and deliverables
  • Align campaign scheduling with integrated calendar and capacity planning
  • Develop programs that resonate with audience segments and meet revenue targets

Benefits

  • Flexible work arrangements for better work-life balance
  • Global and diverse team that fosters inclusion
  • Healthcare, retirement, and paid time off
  • Employee assistance programs and mental health resources
  • Support for continuous learning and professional development opportunities
Full Job Description
Job Description

About the Role:

You will deliver high quality, relevant experiences including marketing, content and services and solutions that meet the needs of our members/students/clients globally across owned, shared and earned channels. You are responsible for end-to-end marketing campaign development ensuring delivery of campaigns that meet our goals.

You will report to the Senior Manager- Experience Delivery. You will use a hybrid work schedule and be local to Durham, NC for in-office days.

You Will:
  • You will work in a squad structure and will manage end-to-end campaign delivery. Monitor activity from end-to-end to agreed outcomes. Collaborate with the proposition owners and other partners to address any concerns raised.
  • Help create programs that meet our proposition strategies that resonate with clearly defined audience segments and meet revenue and Return on Experience Investment targets.
  • Write and submit briefs to initiate program development, ensure briefs contain SMART goals that provide complete clarity on required deliverables per channel, dates of delivery, expected audience outcomes and measures.
  • Align with the Experience Management Planning function to determine scheduling based on our integrated calendar and capacity planning constraints.


Qualifications

You Have:
  • Bachelor's degree
  • 7 years' experience in marketing, digital content management, digital content development or related field.
  • Experience creating services, solutions, and stories that provide meaningful experiences to users through user-centric design.
  • Experience developing and delivering digital marketing campaigns across multiple platforms/ channels


How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

The Annual Salary Range for this role is: $88,000-$120,000

Please note, this is a standard range and exact compensation may vary based on experience and location. If you'd like to understand more on the salary range, please contact the recruiter listed on this posting.

If you're interested in this role, please apply before 26 June 2026

Please note that we are unable to employ individuals in the state of California.

About American Institute of Certified Public Accountants

The American Institute of Certified Public Accountants (AICPA) is the national professional organization of Certified Public Accountants (CPAs) in the United States, with more than 431,000 members worldwide. The AICPA sets ethical standards for the profession and U.S. auditing standards for private companies, nonprofit organizations, and federal, state, and local governments. It also develops and grades the Uniform CPA Examination.
Learn more about American Institute of Certified Public Accountants
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