Role OverviewSA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team.
Key ResponsibilitiesVIP Technical Support & Resolution
- Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences.
Executive Collaboration & AV Systems
- Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.
Proactive Infrastructure & Security
- Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels.
Discreet & Available Service Delivery
- Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.
Qualifications- Experience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
Technical Mastery:
- Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.
- Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).
- Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).
- Solid understanding of enterprise networking, VPNs, and secure remote access protocols.
Soft Skills:
- Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.
- High emotional intelligence and the ability to anticipate executive technology needs proactively.
- Uncompromising integrity and commitment to data privacy and discretion.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.
Compensation Range
$140,000-$160,000 USD
Success Academy Charter Schools offers a full benefits program and opportunities for professional growth.
