TTEC Holdings, Inc.

Executive Director, Public Sector Information Security & Compliance Officer

TTEC Holdings, Inc. • $150K — $180K *
Austin, TX 78745In-Person
Information Technology
8 - 10 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 10+ years in information security, compliance, or risk management.
  • 5+ years of leadership experience managing security and compliance teams.
  • Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
  • Experience with ARC-AMPE and/or regulated industries like tolling.
  • Strong understanding of cloud security and continuous monitoring processes.
  • Proven ability to engage executive stakeholders and influence decisions.
  • Bachelor's degree in Cybersecurity or related field; Master's preferred, with relevant certifications such as CISSP, CISM, CISA, or CGRC.

Responsibilities

  • Provide executive leadership and strategic direction for security and compliance programs.
  • Oversee compliance with federal and state cybersecurity regulatory frameworks.
  • Lead and manage a team of Information Security Advisors and Technical Security Engineers.
  • Drive risk management strategies, including assessments and mitigation planning.
  • Ensure continuous monitoring and recertification activities for regulated environments.
  • Serve as liaison with auditors, regulatory bodies, and clients.
  • Oversee contract security requirements to meet compliance obligations.
  • Lead incident response coordination with organizational security teams and establish governance processes.

Benefits

  • Supportive of career and professional development.
  • Inclusive culture with community engagement opportunities.
  • Global team environment that encourages lifelong learning.
  • Paid time off (PTO) and wellness benefits available.
  • Surprising benefits like tuition reimbursement.
Full Job Description
Executive Director, Public Sector Information Security & Compliance Officer

This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.

What You'll Be Doing
  • Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
  • Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
  • Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
  • Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
  • Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
  • Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
  • Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
  • Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
  • Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
  • Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.
What You Bring to the Role
  • 10+ years of experience in information security, compliance, or risk management.
  • 5+ years of leadership experience managing security and compliance teams.
  • Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
  • Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
  • Strong understanding of cloud security, continuous monitoring, and authorization processes.
  • Proven ability to engage with executive stakeholders and influence business decisions.
  • Bachelor's degree in Cybersecurity, Information Technology, or related field (Master's preferred).
  • Relevant certifications such as CISSP, CISM, CISA, or CGRC.
  • Strong communication, leadership, and strategic planning capabilities.
What You Can Expect
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefit.
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-


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About TTEC Holdings, Inc.

TTEC Holdings, Inc. provides customer experience solutions and services in the United States, Latin America, Europe, the Middle East, Africa, the Asia Pacific, Canada, and India. The company operates in three segments: Customer Strategy Services, Customer Technology Services, and Customer Growth Services. It offers various customer experience solutions, including customer engagement, customer retention, customer acquisition, customer fraud detection and prevention, and customer self-service, as well as digital transformation, consulting, and analytics services. The company was founded in 1982 and is headquartered in Englewood, Colorado.
Learn more about TTEC Holdings, Inc.
Size
62,000 employees
Market Cap
$2.1 billion
Industry
Business Services
Net Income
$118.6 million
5 Year Trend
+12.3%
Revenue
$1.9 billion
NASDAQ
TTEC
* Ladders Estimates

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