The Executive Director is responsible for the overall leadership, strategic direction, and day-to-day operations of a luxury community located in Georgetown, TX. This role requires a strong operator, people leader, and culture builder who can inspire teams, elevate service standards, and ensure outstanding resident satisfaction while achieving financial and operational goals.
Key Responsibilities- Lead, mentor, and develop a high-performing leadership team and community staff
- Oversee all aspects of daily operations across independent living, assisted living, and memory care
- Deliver exceptional resident experiences through elevated service standards and personalized care
- Ensure compliance with all federal, state, and local regulations governing senior living operations
- Implement and continuously improve policies, procedures, and best practices to drive operational excellence
- Own financial performance including budgeting, forecasting, revenue optimization, and expense control
- Foster a culture of accountability, engagement, and continuous improvement
- Build strong relationships with residents, families, team members, and community stakeholders
- Represent the community with professionalism, warmth, and integrity
Qualifications- Minimum of 5 years of senior housing management experience required. Independent Living experience preferred.
- Bachelor's or Master's degree in Business, Healthcare, Health Sciences, Hospitality, or related field (or equivalent experience)
- Proven success with stabilizing and maintaining high occupancy
Knowledge & Skills- Strong understanding of regulatory requirements for senior living communities
- Proven leadership and team development capabilities
- Exceptional customer service mindset with a focus on resident satisfaction
- Strong problem-solving, critical thinking, and decision-making skills
- Ability to plan, delegate, and manage multiple departments effectively
- Experience with policy development and operational execution
- Financial acumen including budgeting and long-term planning
- Excellent communication skills-both verbal and written
- High emotional intelligence with strong interpersonal and relationship-building skills
